Human Resources Manager - HR Operations

Human Resources / Office Administration • Full Time • Hong Kong, HK • 1w ago

About the Company

Our client is a globally recognized luxury group with a strong presence across Asia.

About the Role

They are now seeking an experienced HR Operations Manager to lead a dedicated team in providing end-to-end employee life cycle support and driving continuous improvement in HR processes, systems, and employee experience.

Responsibilities

Comprehensive HR Operations: Oversee the full spectrum of the employee life cycle—from onboarding to offboarding—covering movements, benefits administration, personnel filing, payroll processing, and related operational areas. Lead a team of 3–4 professionals supporting over 2,000 employees across North East Asia.
Data Integrity and Accuracy: Ensure employee records and HR system data are timely, complete, and accurate to enable effective decision-making and enhance operational efficiency.
HR Digital Transformation: Support ongoing HR system migration and digitalization projects, providing training, troubleshooting, and process enhancement to drive system adoption and efficiency.
Employee Support and Advisory: Act as a trusted point of contact for HR-related inquiries, guiding employees through various issues and connecting them with appropriate tools and resources.
Continuous Improvement: Contribute to HR initiatives and transformation projects focused on process optimization, technology deployment, and employee experience enhancement.
HR Compliance: Monitor service-level performance and ensure all processes align with internal control standards and local labor laws in Hong Kong, Macau, and Taiwan.

Qualifications

Bachelor’s degree in Human Resources Management, Business Administration, or related discipline.
Minimum 10 years of HR Operations or HR Shared Services experience within large organizations; at least 5 years in a managerial role leading teams.

Required Skills

Strong knowledge of HR systems—experience with Workday or SAP is an advantage.
Solid understanding of the employment ordinances and regulatory frameworks in Hong Kong, and ideally, familiarity with Macau and Taiwan labor practices.
Highly detail-oriented, accountable, and capable of managing competing priorities in a fast-paced, matrixed organization.
Customer-focused mindset with proven experience driving change, transformation, and process improvement.
Strong communication and collaboration skills; fluent in English, Cantonese, and Mandarin.

Preferred Skills

Experience in managing HR operations in a luxury or retail environment.

Pay range and compensation package

Compensation details will be discussed during the interview process.

Equal Opportunity Statement

We are committed to diversity and inclusivity in our hiring practices.

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