Business Strategy Manager (Omni Channel Management)

Information Technology • Full Time • Tai Kok Tsui, Hong Kong, HK • 2d ago

Job No.: 499864
Employment Type: Full time
Departments: Personal Banking and Wealth Management Department
Job Functions: Business Development, Strategic Planning, Project Management, FinTech

Responsibilities:

Align with the bank’s business and channel strategy and reference best market practice to formulate short-, medium- and long-term omni-channel strategy and optimization plans
As a change agent to drive Digital Transformation, Omni-Channel Strategy and Fintech Application
Collect and organize channel-related data and generate channel performance reports to support decision-making. Work closely with other departments to ensure data requirements are accurately communicated
Analyze and monitor channel performance based on channel efficiency, customer behavioral or other data and provide channel optimization recommendations based on data analytics
Execute project and management tasks, develop detailed project plans, monitor project progress, manage project stakeholders, ensure effective and high-quality implementation of new/optimized services, and conduct post-evaluation.
Conduct risk assessments and develop standard operating procedures with appropriate control measures to support omnichannel and fintech application optimization initiatives.
Keep abreast on latest technology / market best practices, conduct in-depth market research and proactively explore business opportunities and areas of improvements, and formulate omni-channel strategy based on customer needs and the latest fintech applications
Supervise and manage team members to deliver desired outcomes as a team for managerial role

Requirements:

Degree or above with major in Business Administration, Finance, Economics, Statistics, or related disciplines
More than 5 years of relevant experience in banking industry, at least 1 years' experience at managerial role is preferable
Experience in data analytics, channel management, customer journey design and /or digital transformation is preferable
Be a good team player and self-motivated, with strong analytical mindset
Be able to work independently and withstand pressure
Good command of Chinese and English writing and communication skills
Possesses a certain level of understanding of market knowledge and trends regarding regulatory requirements, industry practices, and risk management concepts, principles, and control structures.
Be sensitive to data and able to extract key insights from large datasets as well as generate analysis reports
Proficient in both spoken English and Chinese (Cantonese and Mandarin)
Familiar with basic computer applications and proficient in data analysis tools e.g. MS Word, Excel, PowerPoint
Candidates with less experience will be considered as Deputy Business Strategy Manager

If you are applying for in-scope position(s) under the Mandatory Reference Checking Scheme (i.e., A role carrying out regulated activities licensed by the IA, SFC & MPFA), you are required to undergo the Mandatory Reference Checking. Our responsible recruiter will inform you the details of the MRC process and the requirements in due course. For details, please click here.

We offer competitive remuneration package and comprehensive fringe benefits including medical and life insurance, and different types of allowances to the right candidate. Interested parties, please submit your application online. For details, please visit our website http://www.bochk.com

To apply: https://careers.pageuppeople.com/798/cw/en/job/499864/business-strategy-manager-omni-channel-management=11232

Data collected would be used for recruitment purposes only. It might also be disclosed to our subsidiaries or Associated Companies to process the information for appointment. Applicants who do not hear from us within 8 weeks may consider their application unsuccessful and their data will be destroyed within 12 months of receipt.

Similar Jobs

Major Bank: UAT Testers

Information Technology • Full Time • Tai Kok Tsui, Hong Kong, HK • 2w ago

Information Technology Full Time

Develop career in IT & bank Field Perform User Acceptance Testing (UAT) 2 - 4 working experience We are searching for high-calibre Testers to perform UAT on Banking systems Projects in a Major Bank. Responsibilit...

2w ago

Apply

Automation Tester (Banking, 30-50K)

Information Technology • Full Time • Tai Kok Tsui, Hong Kong, HK • HK$ 30,000 - HK$ 50,000 / month • 2w ago

Information Technology Full Time

At least 3+ years in QA/Software Engineering. Hands-on Web, Mobile (iOS/Android), and API testing in CI/CD pipelines. Expertise in Selenium, Playwright, Cypress, Appium, or REST API tools. Job Duties: Design and maintain...

2w ago

Apply

Business Analyst - IT

Information Technology • Full Time • Tai Kok Tsui, Hong Kong, HK • 4w ago

Information Technology Full Time

The Business Analyst – IT is responsible for analyzing business needs, defining functional and technical requirements, and supporting the delivery of effective IT solutions that align with organizational goals. This role...

4w ago

Apply

Patrol Guard (巡邏保安員) – Tai Kok Tsui大角咀

Property • Full Time • Tai Kok Tsui, Hong Kong, HK • HK$ 16,480 / month • 5d ago

Property Full Time

薪酬: 大角咀近奧運站屋苑 - $16,480元 (8.5小時包括用膳時間) + 年終酌情花紅職務: 執行日常之住宅物業管理工作，包括巡樓、站崗、監察清潔狀況、執行物業保安措施、記錄設置損毀狀況及處理投訴；遇緊急事件時，能適當處理及通...

5d ago

Apply

銀行客聯中心服務主任- ($19,000 - 另加 $3,000夜班津貼 / 無需銷售 )

Banking / Finance • Full Time • Tai Kok Tsui, Hong Kong, HK • HK$ 19,000 - HK$ 22,000 / month • 5d ago

Banking / Finance Banking Full Time Customer Service

有薪年假14日奧海城良好的廣東話、英語及國語通話能力職位重點: 銀行電話客戶服務中心相關工作接聽客戶查詢/投訴熱線提供優質客戶服務，包括向客戶解答銀行產品、各類查詢入職要求：高級文憑或以上擁有良好的廣東話、英語及國語...

5d ago

Apply

Customer Service Officer – Tai Kok Tsui

Property • Full Time • Tai Kok Tsui, Hong Kong, HK • HK$ 16,480 / month • 5d ago

Property Full Time

Remuneration Residential Estate near Olympic Station, Tai Kok Tsui HK$16,480.- (8.5 hours includes meal-break) with discretionary year-end bonus Job Description Handle routine operations of property management and provid...

5d ago

Apply

Senior Operations Officer / Operations Officer (Front Office)

Hotel / Catering / Club • Full Time • Tai Kok Tsui, Hong Kong, HK • 5d ago

Hotel / Catering / Club Full Time

Passionate in hospitality industry Customer Services Fresh graduates Responsibilities: This incumbent will be responsible for guest checking-in/out procedures in a professional manner, to provide courteous service and ha...

5d ago

Apply

銀行客聯中心服務主任- ($19,000 - 另加 $3,000夜班津貼 / 無需銷售 )

Executive / Personal Assistant / Customer Service • Full Time • Tai Kok Tsui, Hong Kong, HK • HK$ 19,000 - HK$ 22,000 / month • 5d ago

Executive / Personal Assistant / Customer Service Full Time

5d ago

Apply

(Senior) Business Strategy Manager (Omni Channel Management)

Professional Services • Full Time • Tai Kok Tsui, Hong Kong, HK • 1w ago

Professional Services Full Time

Job No.: 499871 Employment Type: Full time Departments: Personal Banking and Wealth Management Department Job Functions: Business Development, Strategic Planning, Project Management, FinTech Responsibilities: Align with...

1w ago

Apply

Assistant Settlement Manager / Settlement Manager

Accounting / Audit • Full Time • Tai Kok Tsui, Hong Kong, HK • 1w ago

Accounting / Audit Full Time

Job No.: 499125 Employment Type: Full time Departments: Bank-wide Operation Department Job Functions: Accounting, Asset Management, Bank Operations, Customer Services, Dealing & Trading, Financial Management Responsi...

1w ago

Apply