Customer Service Officer – Insurance Call Centre (20-25K)

Executive / Personal Assistant / Customer Service • Full Time • Quarry Bay, Hong Kong, HK • HK$ 20,000 - HK$ 25,000 / month • 1w ago

Hotline CS (Non-Sales)

Responsibilities:

Handle inbound customer calls regarding life insurance products, policy details, and related services, ensuring accurate and professional responses.
Assist customers with policy applications, renewals, claims, and other administrative matters, maintaining compliance and efficiency.
Manage and follow up on customer complaints, documenting cases and escalating to relevant departments when necessary.
Maintain regular communication with clients, providing updates and support to strengthen customer relationships.
Collaborate with internal teams to optimize service processes and enhance customer experience.

Requirements:

Higher Diploma or above, with at least 1 year of customer service or insurance-related experience preferred.
IIQE qualification holders (Paper 1 & Paper 3) are strongly considered.
Familiarity with life insurance operations and basic regulatory requirements.
Strong communication skills and telephone etiquette, with proficiency in Cantonese (native), Mandarin, and English.
Detail‑minded, customer‑oriented, and able to remain professional under pressure.
Experience in complaint handling and cross‑department collaboration is an advantage.

*Interested parties, please click on below button “Apply Now”. For a confidential discussion, please contact Kenny Kwok at +852 9473 1778Apply Now/2110 4572

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