Guest Services Ambassador - Taikoo Place (Mon-Fri 5-day work)

Executive / Personal Assistant / Customer Service • Full Time • Quarry Bay, Hong Kong, HK • 3d ago

5-day work; Monday to Friday, 10-hour Work
Public Holiday, Discretionary Bonus, Medical plan
Handle enquiries and complaints of customers

About The Team

A career at Swire Properties is more than just work, it’s a calling.

We’re searching for exceptional individuals who want to live and breathe “Creative Transformation” – our distinct mindset and long-term approach that inspires everything we do and how we do it. It inspires us to constantly explore new perspectives and seek out original thinking that goes beyond the conventional. Our mission, ultimately, is to constantly add value to communities and create truly amazing and sustainable places where people can thrive. Additionally, we are deeply committed to prioritising health and safety in all our operations, ensuring a healthy, safe and supporting environment for our People, partners and the communities we serve.

Join us today and work on career-defining projects that are changing the industry in Hong Kong, the Chinese Mainland, Miami and Southeast Asia.

We are now looking for a talented Guest Services Ambassador to be part of our dynamic team. Reporting to the Property Manager, the incumbent will be responsible for delivering premium services to tenants and visitors in Grade A office buildings at Taikoo Place.

Responsibilities

Develop and maintain good relationship with tenants
Handle general enquiries and complaints of customers/ tenants
Liaise and coordinate with leasing for office viewing and assistance on handover of office premises
Conduct regular checking on office facilities including cleanliness of toilets and office premises to ensure quality service is delivered
Regular visit and communicate with the office tenants whenever required to understand their needs and continuous service improvement
Perform other duties assigned by supervisors

Requirements

Tertiary education in Property / Hotel Management or related disciplines
Solid experiences in customer services and hospitality fields
Builds strong customer relationships and delivers customer-centric solutions
Develops and delivers communications that convey a clear understanding of the unique needs of different audiences
Builds partnerships and works collaboratively with others to meet shared objectives
Ability to rebound from setbacks and adversity when facing difficult situations
Proactive, cheerful and service-oriented
Basic computer skills on MS Word and Excel
Fluent in spoken English and Chinese
Fresh graduate will also be considered
Willing to work on weekdays at irregular hours (5 days work week; between 8:00am to 8:00pm)

BEHAVIOURAL COMPETENCIES

Customer Focus
Collaborates
Communicates Effectively
Drives for Result
Being Resilient
Demonstrates Self-Awareness
Learning Agility

Why Choose Us

Randstad Hong Kong: Awarded Most Attractive Employer in the Property and Real Estate sector for 2024 and 2025
HRoot Awards (Chinese Mainland): Received the Best Employer Award for 2023 and 2024, along with the Best Social Enterprises Award in 2024

Don’t Miss This Opportunity

As an equal opportunity employer, Swire Properties strives to foster a diverse workforce and inclusive workplace, where People can thrive.

If you require special assistance and accommodations during any part of the recruitment process, including the online application and/or the selection process, please reach out to us via email at any time.

If we haven't contacted you six weeks after your submission, then please consider your application unsuccessful this time.

All personal data collected during the application process will be kept for 12 months after its completion, and then destroyed. All information will be used for recruitment and appointment purposes only. The Company will handle all personal data confidentially in accordance with the Hong Kong Special Administrative Region's Personal Data (Privacy) Ordinance.

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