Business Solutions Manager (1 year contract)

Others (General Work, Labour etc.) • Contract / Project Based • Wong Chuk Hang, Hong Kong, HK • 1w ago

About AXA Hong Kong and Macau

AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 50 markets and serving 95 million customers worldwide. Our purpose is to act for human progress by protecting what matters.

As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance. We are the largest General Insurance provider and a major Health and Employee Benefits provider. Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve. At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers' needs and leveraging and investing in technology and digital transformation.

We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community. We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research. Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations. We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles - as an investor, an insurer and an exemplary company.

AXA is an equal opportunity employer. We are committed to promoting Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential.

Our people strategies are designed to enhance employee well-being and professional growth, ultimately empowering them to excel within the company. Click here to learn more about our Benefits (https://www.axa.com.hk/en/benefits) , Culture (https://www.axa.com.hk/en/culture-and-values), & Career Development (https://www.axa.com.hk/en/career-development).

Main purpose of the Role:

AXA Hong Kong is committed to delivering market-leading employee benefits solutions through operational excellence, digital enablement, and customer-centric transformation.

We are seeking a Business Solutions Manager to support large-scale business and technology transformation initiatives through strong project management, change management, and business coordination capabilities, with occasional hands-on business analysis support. This role plays a critical execution and integration function between business users, IT teams, vendors, and change stakeholders to ensure delivery outcomes are achieved on time, within scope, and with strong business adoption.

Key Responsibilities:

Project & Delivery Management

Support end-to-end delivery of complex business and system initiatives, including planning, execution, dependency management, risk mitigation, and benefits realisation tracking
Drive alignment across business, IT, vendors, and operations to ensure delivery milestones, scope, and outcomes are met
Prepare and manage delivery plans, RAID logs, governance materials including executive reports, Project Steering Committee paper

Change & Adoption Management

Support business change readiness through impact assessments, stakeholder engagement, communication planning, and training coordination
Partner with business leaders and frontline users to drive adoption of new processes, systems, and operating models
Track post-implementation stabilization issues and continuous improvement opportunities

Business Analysis

Support business requirement gathering, user story documentation, and process design for selected workstreams
Facilitate workshops and working sessions to clarify business needs, validate solutions, and resolve design issues
Support testing activities including scenario validation, UAT coordination, defect triage, and business sign-off

Governance & Risk Management

Ensure compliance with internal governance standards, risk controls, and regulatory requirements
Escalate delivery risks proactively and support mitigation planning with senior stakeholders

Continuous Improvement & Benefits Realisation

Support benefits tracking and outcome measurement post-delivery
Identify operational improvement opportunities arising from solution deployment and business process redesign

Qualifications & Experience:

University degree in Business, Finance, IT, or related disciplines
Minimum 5-7 years' experience in project delivery, business transformation, or consulting roles
Strong exposure to financial services, insurance, or employee benefits preferred
Solid understanding of project governance, delivery lifecycle, and business change management practices
Experience working with both business and technology stakeholders in large-scale transformation initiatives

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