Group Digital Business Analyst (Customer Portal)

Information Technology • Full Time • Chek Lap Kok, Hong Kong, HK • 1w ago

The HAECO Group is an independent global provider of high-quality MRO services. We offer a broad range of aviation products and services that enable our customers to operate their aircraft, engines and components safely and efficiently. Headquartered in Hong Kong since 1950, our global reach has extended as we have grown. We now have operations throughout the Asia-Pacific region, Americas and other parts of the world.

Based at Hong Kong International Airport (HKIA), HAECO Hong Kong offer a full range of services including airframe services, line services, component services, engine services, inventory technical management, cabin solutions, freighter conversions, technical training and AOG support.

Position Description

Group Digital Business Analyst will join the Group Digital & Technology team to analyse the business requirements for the company’s latest digital products and solutions. He / She will work closely with the Group Digital Product Owner, Scrum Master, business subject matter experts across the entities and the Digital Delivery team to ensure smooth digital product delivery, drive the usage of the digital product and gain exposure to the latest technologies in the Group’s digital transformation journey.

What You'll Do

Requirements Analysis & Documentation

Conduct stakeholder interviews and workshops to elicit and document business requirements
Create and maintain product functional backlogs with clear acceptance criteria
Develop comprehensive user stories, use cases, and process flow diagrams
Prepare detailed functional specifications and requirements documentation

Agile Collaboration

Participate actively in sprint planning, daily stand-ups, sprint reviews, and retrospectives
Facilitate communication between Product Owner, development teams, and business stakeholders
Prioritize and refine backlog items in collaboration with the Product Owner
Ensure alignment between business objectives and technical delivery

Analysis & Design

Conduct gap analysis between current state and desired future state
Map business processes and identify opportunities for optimization
Analyse platform capabilities and technical constraints
Design user journeys and interaction models

Implementation Support

Develop and execute implementation and rollout plans
Coordinate user acceptance testing (UAT) and manage defect resolution
Create training materials, user guides, and documentation
Provide post-implementation support and troubleshooting

Performance Monitoring & Optimization

Define and track key performance indicators (KPIs) for product adoption
Analyse usage data and user feedback to identify improvement areas
Present findings and recommendations to stakeholders
Drive continuous improvement initiatives based on metrics and insights

What You'll Need

1. Functional and other Relevant Experience

3-5 years of proven experience in digital product, software development environment, project management or Change management department.
Strong business analysis experience with relevant technical background.
Demonstrated experience in Agile/Scrum project delivery.
Track record of successfully delivering functional specifications and user stories.
Experience in implementation planning and change management.
Proficiency in requirements management and collaboration tools (e.g., Jira, Confluence, Azure DevOps).
Strong documentation skills with experience in creating user stories, use cases, and process flows.
Understanding of software development lifecycle (SDLC) and Agile methodologies.
Familiarity with data analysis and visualization tools.
A dynamic, adaptive and quick learner with a successful track record in working on cross-functional and cross-team projects. Excellent interpersonal, communication, analytical and creative problem-solving skills.
Eager to propose fresh ideas and able to deliver a pragmatic and solution-driven approach.
Proficient written and spoken communication skills in English with the ability to present ideas in a professional and organized manner.
Able to work in a fast-paced environment with tight deadlines.
Regional project (Chinese Mainland / overseas) exposure and overseas duty travel experience.
Experience in UX/UI design (business processes/solution design) will be a plus.

2. Qualifications and other Relevant Knowledge

University degree holder.
Experience with UX/UI design principles and user research methodologies
Knowledge of SQL and data analysis
Proficiency in Microsoft Office Suite
Proficiency in English
Proficiency in Chinese will be an advantage
Experience in Aviation or Aircraft Maintenance will be an advantage

HAECO Group is an equal opportunity employer. At HAECO, we are committed to creating an inclusive and supportive working environment for all our people regardless of their age, gender, gender identity, sexual orientation, relationship, family status, disability, race, ethnicity, nationality, religious or political beliefs. We believe in creating an environment where people feel comfortable at work and are able to realise their full potential.

Build your career with us and be part of something bigger at HAECO!

Reference ID: 964

Candidates not contacted 4-6 weeks after submission of applications and/or interviews may consider their application unsuccessful.

All information provided by candidates will be treated in strict confidence and will be used for employment purpose only.

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