Customer Service Ambassador

Executive / Personal Assistant / Customer Service • Full Time • Kwun Tong, Hong Kong, HK • 21h ago

Job summary

As a Customer Service Ambassador, you will provide outstanding customer service while skilfully promoting the up-selling and cross-selling of financial products and services to customers during their visits to our branches. You will oversee deposit and withdrawal transactions, present a range of banking services at the counters, and cultivate a warm relationship with both current and potential customers.

Key Responsibilities

To deliver exceptional services while facilitating the up-selling and cross-selling of financial products and services to customers engaging in transactions at our branches.
To assist the Senior Branch Operations & Service Manager to:
- Achieve / exceed the business targets set.
- Control and administer the daily operations of the Branch / Priority Banking Centre.
- Ensure that efficient and high quality services are delivered to customers
To generate business through cross selling banking products to customers transacting at counters.
To ensure that the highest standard of service is provided to customers at all times.
To ensure that cash in the teller’s cash till is balanced to on-line cash book and all the customer transactions are correctly posted.
To post all general ledger entries and ensure the books of the branch are balanced.
To update customers record to computer system and assist in general filing of bank record at branch.
To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager.
To bring to the attention of the Senior Branch Operations & Service Manager any problems encountered together with any recommended solutions.

Skills and Experience

Anti-money Laundering Policies and Procedures
Engagement with customers
Comprehending the requirements and expectations of customers.
Experienced bank teller
Proficient in both English and Cantonese languages.

Our Ideal Candidate

Prior teller experience is preferred and advantageous.

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

www.sc.com/careers

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