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Senior Assistant Registrar / Senior Academic Service Manager (REG) (Ref: 260009W)

Education • Full Time • Ho Man Tin, Hong Kong, HK • 3d ago

Leading the Enrolment section of the Registry
Managing the administration and operations in respective areas
Providing executive support to committees and working groups

Major Duties and Responsibilities

Reporting to the Registrar, the appointee shall be responsible for the following:

Leading the Enrolment section of the Registry, actively engaging in undergraduate enrolment, academic advising, class scheduling and tutor functions;
Managing the administration and operations in respective areas to provide client-focused services to students and internal/external stakeholders, with a hands-on approach to daily operations;
Ensuring compliance with university policies, accreditation standards, and regulatory requirements, while maintaining high standards of quality assurance and timely delivery in all enrollment-related processes;
Analyzing enrollment data and trends to inform decision-making, ensuring students success, and preparing reports for senior management and/or stakeholders;
Driving improvements in systems and work processes to enhance operational efficiency and service quality, actively implementing technological solutions to enhance service delivery;
Nurturing a positive work culture that promotes collaboration, synergy and continuous improvement, while overseeing staff development, training, and succession planning to build a high-performing team;
Assisting the Registrar in policy development and implementation, budgeting, manpower and resources planning, and risks mitigation;
Providing executive support to committees and working groups;
Taking up any other duties as assigned, with a proactive and hands-on attitude.

Candidates

Candidates should possess the following qualifications, experience and competencies:

A recognized degree, preferably a higher degree, with solid administrative experience in tertiary education and a successful track record of staff management;
Substantial post-degree experience in Registry functions especially in the enrolment, advising, student record and class scheduling areas;
Demonstrated strategic foresight and a vision for enhancing excellence in student services and a proven ability to work effectively with staff and students;
Proven ability to adapt and to work highly effectively in a multi-tasked environment under high pressure with high volume of work;
Excellent leadership and interpersonal skills;
A high level of competence in written and spoken English and Chinese (including Putonghua); and
Strong computer literacy and numeracy skills.

Applicants with less relevant experience may be considered for appointment as Senior Academic Service Manager.

Shortlisted candidates will be invited to attend a written test.

Terms and Conditions for Appointment

An attractive remuneration package, including basic salary, an end-of-contract gratuity, and a discretionary incentive payment, where applicable, will be offered to the right candidates. Generous annual leave, staff-development sponsorships, medical and dental benefits, and life insurance coverage will also be provided.

To Apply

Candidates who are interested in joining us may submit their applications via the University’s eRecruitment System.

https://hkmu.taleo.net/careersection/ex_full_time/jobapply.ftl?lang=en&job=260009W

Closing date of application: 28 February 2026

The personal data collected will be used for the purpose of considering your application for employment. For details, please refer to the “Personal Data (Privacy) Notice for Job Applicant” on the University’s website. If you are not contacted by the University within eight weeks from the closing date of application, you may assume that your application was unsuccessful.

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