Assistant Information Technology Manager

Information Technology • Full Time • Tsim Sha Tsui East, Hong Kong, HK • 5d ago

About Us

Find Your Shangri-La in Shangri-La.

Headquartered in Hong Kong SAR, Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities.

Today, the Group owns, operates and manages 100+ hotels under our family of five brands: Shangri-La Hotels & Resorts, Shangri-La Signatures, Kerry Hotels, JEN by Shangri-La, and Traders.

Luxury 5-Star Hotel in Hong Kong | Kowloon Shangri-La

About the Role

As an Assistant Information Technology Manager, you will be responsible for deskside support, system maintenance and upgrade, trouble-shooting and special projects.

Key Responsibilities

Assist I.T. Manager in maintaining Hotel computer systems, hardware, software, and application interfaces to ensure stable and smooth operations.
Monitor Hotel and guest network infrastructure to maintain system performance, data integrity, and security.
Evaluate new systems, software, and patches; recommending implementation plans.
Provide user training and technical support to ensure effective system utilization.
Manage system security, including user access control, backups and disaster recovery drills.
Perform any ad hoc duties and projects assigned by Management.

About You

Bachelor’s Degree in computing, Information Technology, or other related disciplines.
Microsoft certification or ITIL qualification would be an advantage.
At least 5 years of diverse experience in infrastructure, system application and shared service support.
Experience in Hotel industry would be an advantage.
Proven track record in leading an I.T. Share Service (IT Service Center) team for operational support.
Solid knowledge and hands-on experience in networking / server projects.
Effective negotiation and vendor management skills with excellent organizational and time management skills.
Good command of spoken and written English and Chinese.

Why Join Us

A workplace that values your passion and supports self-realization and personal growth.
Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.

Please apply in writing enclosing CV and quoting the reference to:
Director, Talent Management & Acquisition (Hong Kong)
Kowloon Shangri-La, Hong Kong
64 Mody Road, Kowloon, Hong Kong
Tel: (852) 2733 8920 / 2733 8780
WhatsApp: (852) 5582 8849Apply Now
Email: coehr.hk@shangri-la.com
Website: https://www.shangri-la.com/

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.

We appreciate your interest in joining us. Please note that only successful candidates will be contacted.

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