Customer Services Officer (Gov. Contract, Shift Basis)

Executive / Personal Assistant / Customer Service • Contract / Project Based • Wan Chai, Hong Kong, HK • HK$ 17,000 - HK$ 20,000 / month • 2w ago

5 days working, 10 hours per day
Working Location: Wan Chai
Salary: $17,780 + 12 AL + 10 % Gratuity + Allowance

Job Descriptions

Our client is working in the public services. They are now looking for new candidates that could support the hotline customer services for various team operation needs.

Responsibilities

To answer phone calls from public, inculding gerneral enquires, billing and technical issue
Handling enquires in publicity activities held outdoor occasionally
Responsible on data entry, like customer contacts, enquiries, applications and complaints
Refers enquires and complaints to specific sections and divisions to as appropriate for follow up actions and obtain and advise the concerned enquirers/applications/complainants of the updated information about the processing of the enquiries/applications/complaints
Prepare written operational and monitoring reports

Requirements

Five subject passed or above in the HKDSE/ HKCEE
At least 1 year working expereience
Able to speak fluent Cantonese and English, knowledge of Mandarin is necessary
Able to communicate in writing Chinese and English
Working Experience in hotline customer services as an advantage
Good at Chinese and English typing and basic computer knowledge, Chinese typing speed faster than 20 words per minute

We Offer:

10 % Gratuity
Contract Renewable
12 AL
Allowance for Holiday shift (Sat, Sun and PH)
Allowance for night shift
2 days paid sick leave per month

Applicant should send full C.V. with your expected salary to “Apply Now”. Please quote the ref. ‘Customer Services Officer Gov. Contract(WSDT11A) ’ on your application. For enquiries, please contact on +852 6446 0240Apply Now (WhatsApp only)

Personal data provided by applicants will be used strictly in accordance with the employer’s personal data policies, a copy of which will be provided immediately upon request.

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