Design Research Manager

Science / Laboratory / Research & Development • Full Time • Central And Western District, Hong Kong, HK • 1m ago

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the US. HSBC may engage in immigration sponsorship for this position if needed.

Some careers have more impact than others.

If you’re looking for a role where you can continue to make an impression, take the next step at Hang Seng where your contributions will always be valued.

We are currently seeking high caliber individual to join our team as Digital Design Manager – Digital Banking.

Responsibilities:

explore and validate HASE customers’ needs, painpoints and requirement by applying the appropriate research methodology to help inform UX direction and solve key issues in hand
collaborate with different product managers and project teams in understanding their needs, make suitable recommendation and design research plans to align with overall product strategy
collaborate with designers to identify dependencies and ensure we're creating cohesive and coherent customer experiences
conduct different types of research, workshops, interviews and usability testing for different products during all phases of design
manage all research preparations including recruitment, screening of participants and scheduling of sessions; manage external research vendors for larger scale projects
conduct user interviews, workshops and usability testing, interpret and synthesize data
analyse data and key learning to develop actionable recommendations to key stakeholders
present and communicate research analysis clearly and be able to present to key stakeholders effectively
able to sell, support, explain, and simply present usability approach and research to various audience types from sophisticated design experts to non-designers
guide team members on research from an end to end perspective
support UX designer in creating design concepts, wireframes and clickable prototype for usability testing and / or design concept testing
drive strategic initiatives in partnership with design leadership to connect the dots across the organization and diplomatically navigate challenges
advocate of customer insights generation, best practices including interacting with key stakeholders. Champion prioritization of customer-centric product enhancements based on research and analysis to help set the strategy and product road map for the team

Requirements

solid experience working in research and UX related industries
collaborative leadership and work style with the ability to effectively interact with and earn the trust of peers and senior management across the organisation
be detail driven, and able to manage across multiple, time-sensitive projects at the same time without compromising the quality of work
experience in working and managing external research vendors and managing projects
great sense of ownership; takes responsibility to assure quality by reviewing and evaluating team’s work regularly
ability to solve complex design research challenges
have expert knowledge on different types of research methodologies, both quantitative and qualitative
hands on experience in all aspects of design research, including recruitment, scheduling and logistics; understanding protocol; moderation skills; analysis; research deliverables and presentation of deliverables
ability to deliver results on time and within budget
open to exploring different types of research methodologies; flexible in approaches to see opportunities for design research
ability to work with multiple parties both internal and external to the bank
comfortable with ambiguity yet be able to work through uncertainty
strong strategic, analytical, and problem-solving skills
strong verbal and written communication skills with the ability to influence the design team, stakeholders, product managers and others.
proven collaborative and teamwork skills
strong project management skills and be able to work under pressure
passionate about UX design and putting user first
understand UX basics such as personas, user journeys and flows, wireframing and conducting usability studies,
working knowledge in using design and prototyping tools, such as Figma

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.

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