Jobs Search

Senior Customer Services Officer

Executive / Personal Assistant / Customer Service • Full Time • Chek Lap Kok, Hong Kong, HK • 6d ago

Job Descriptions in English version is available / 只提供英文版本

Responsibilities:

Frontline Operations

Provide efficient and quality day-to-day operations on the Customer Services’ Helpdesk, Ticketing, Office Reception and Baggage Storage Services as well as Event Support
Handle customer enquiries and complaints via CS hotline, emails and a complaint management system
Conduct and follow up customer satisfaction surveys
Monitor service contracts and performance of service contractors
Assist in VIP escorting, when required
Maintain grooming and performance as per Customer Services manuals

Administrative Support

Communicate closely with internal/external stakeholders. Plan, implement, organize and monitor all resources deployment to support event
Monitor and prepare reports for on-line survey, complaint management system
Handle different service orders and ensure information is accurate, input to system for follow up and filing.
Perform any ad hoc assignments as required

Requirements:

Bachelor’s degree in Business Administration, Hotel and Hospitality Management or relevant disciplines
Minimum 3 years of relevant experience in Customer Services; prior experience in Public Relations, Hotel or Hospitality Management disciplines is an advantage
Good logical thinking, analytical, problem-solving and organizing skills
Excellent communication and interpersonal skills. Able to interact with all levels of stakeholders
Proficient in Microsoft Word, Excel, PowerPoint, Outlook and Chinese word processing
Good command of written and spoken English and Chinese, Mandarin is a plus
Customer-orientated, creative, innovative and cheerful
Able to work under pressure to meet tight timelines and multitask
Shift duty and irregular duty hours are required during events

Interested parties please click Apply Now or email your full resume stating the present & expected salaries to HR Department via [CTgoodjobs Apply Now]
Personal data collected will be used for recruitment-related purpose only.
HKIA Services Holdings Limited and its subsidiaries are equal opportunities employers.

Similar Jobs

Customer Services Officer 機場客戶服務主任 (Salary can be 20k or up, including allowance)

Executive / Personal Assistant / Customer Service • Full Time • Chek Lap Kok, Hong Kong, HK • 1w ago

Executive / Personal Assistant / Customer Service Full Time

工作匯報至 : 優質服務主管如果您被動態的機場營運所吸引，並且對創造卓越的客戶體驗充滿熱情，我們期待您加入我們在香港國際機場最大的服務團隊。作為傑出的航空公司代表，您將與來自不同文化背景的乘客互動，讓我們的乘客在航班起飛前...

1w ago

Apply

外幣找換主任 (午班)

Executive / Personal Assistant / Customer Service • Full Time • Chek Lap Kok, Hong Kong, HK • 1w ago

Executive / Personal Assistant / Customer Service Full Time

編號 : 37-24-0001813 CA 日期 : 06/03/2024 職位 : 外幣找換主任 (午班) 公司/僱主名稱 : GLOBAL EXCHANGE HONG KONG LIMITED 地區 : 赤鱲角行業 : 金融業職責 : 負責外幣找換及提供優質客戶服務資歷 : 中六程度; 2年經驗; 一般粵語;...

1w ago

Apply

Customer Service Representative (Airport)

Executive / Personal Assistant / Customer Service • Full Time • Chek Lap Kok, Hong Kong, HK • 1w ago

Executive / Personal Assistant / Customer Service Full Time

Responsibilities: Manage significant amounts of cash in various currencies. Drive sales leads and introduce products to customers. Identify and evaluate customer needs to achieve satisfaction. Provide accurate, valid and...

1w ago

Apply

外幣找換主任 (早班)

Executive / Personal Assistant / Customer Service • Full Time • Chek Lap Kok, Hong Kong, HK • 1w ago

Executive / Personal Assistant / Customer Service Full Time

編號 : 37-24-0001814 CA 日期 : 06/03/2024 職位 : 外幣找換主任 (早班) 公司/僱主名稱 : GLOBAL EXCHANGE HONG KONG LIMITED 地區 : 赤鱲角行業 : 金融業職責 : 負責外幣找換及提供優質客戶服務資歷 : 中六程度; 2年經驗; 一般粵語;...

1w ago

Apply

Executive Secretary

Executive / Personal Assistant / Customer Service • Full Time • Chek Lap Kok, Hong Kong, HK • 3w ago

Executive / Personal Assistant / Customer Service Full Time

Key Duties Provide comprehensive secretarial support to Chief Executive. Consolidate travel arrangements and plan business travel itinerary of Chief Executive. Manage executive's schedules, appointments, and meetings to...

3w ago

Apply

Secretary

Executive / Personal Assistant / Customer Service • Full Time • Chek Lap Kok, Hong Kong, HK • 3w ago

Executive / Personal Assistant / Customer Service Full Time

Key Duties Organize and coordinate high-level meetings and executive travel arrangements. Manage courier services, office supplies, equipment maintenance, and stationery inventory. Provide general clerical support includ...

3w ago

Apply

Assistant / Safety Manager

Property • Full Time • Chek Lap Kok, Hong Kong, HK • 2d ago

Property Full Time

Job Descriptions in English version is available / 只提供英文版本 Responsibilities: Conduct safety checks on venues and events to ensure compliance with occupational health and safety standards Ensure AWEM staff, contrac...

2d ago

Apply