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Senior Customer Services Officer

Executive / Personal Assistant / Customer Service • Full Time • Chek Lap Kok, Hong Kong, HK • 6d ago

Job Descriptions in English version is available / 只提供英文版本

Responsibilities:

Frontline Operations

Provide efficient and quality day-to-day operations on the Customer Services’ Helpdesk, Ticketing, Office Reception and Baggage Storage Services as well as Event Support
Handle customer enquiries and complaints via CS hotline, emails and a complaint management system
Conduct and follow up customer satisfaction surveys
Monitor service contracts and performance of service contractors
Assist in VIP escorting, when required
Maintain grooming and performance as per Customer Services manuals

Administrative Support

Communicate closely with internal/external stakeholders. Plan, implement, organize and monitor all resources deployment to support event
Monitor and prepare reports for on-line survey, complaint management system
Handle different service orders and ensure information is accurate, input to system for follow up and filing.
Perform any ad hoc assignments as required

Requirements:

Bachelor’s degree in Business Administration, Hotel and Hospitality Management or relevant disciplines
Minimum 3 years of relevant experience in Customer Services; prior experience in Public Relations, Hotel or Hospitality Management disciplines is an advantage
Good logical thinking, analytical, problem-solving and organizing skills
Excellent communication and interpersonal skills. Able to interact with all levels of stakeholders
Proficient in Microsoft Word, Excel, PowerPoint, Outlook and Chinese word processing
Good command of written and spoken English and Chinese, Mandarin is a plus
Customer-orientated, creative, innovative and cheerful
Able to work under pressure to meet tight timelines and multitask
Shift duty and irregular duty hours are required during events

Interested parties please click Apply Now or email your full resume stating the present & expected salaries to HR Department via [CTgoodjobs Apply Now]
Personal data collected will be used for recruitment-related purpose only.
HKIA Services Holdings Limited and its subsidiaries are equal opportunities employers.

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