Assistant Commercial Manager, Line Maintenance Overseas Customers

Executive / Personal Assistant / Customer Service • Full Time • Chek Lap Kok, Hong Kong, HK • 1d ago

The HAECO Group is an independent global provider of high-quality MRO services. We offer a broad range of aviation products and services that enable our customers to operate their aircraft, engines and components safely and efficiently. Headquartered in Hong Kong since 1950, our global reach has extended as we have grown. We now have operations throughout the Asia-Pacific region, Americas and other parts of the world.

Based at Hong Kong International Airport (HKIA), HAECO Hong Kong offer a full range of services including airframe services, line services, component services, engine services, inventory technical management, cabin solutions, freighter conversions, technical training and AOG support.

What You'll Do

Take lead in driving the compilation of the bid/proposal/quote package. Collaborate closely with customer and business units to finalize proposal and take lead in driving the approval from business/group where required.
Partner with internal stakeholders to determine the entity EBIT, budgetary constraints, and other financial objectives etc. and ensure it is well communicated with the team.
Have solid understanding on Group Policy on legal and compliance requirements.
Initiate, negotiate, align and finalize with customers and internal stakeholders on contractual terms that within company policy framework and contribute information on financial and credit risk assessments.
Identify upselling opportunities in existing working progress order/ service. Align with internal stakeholders to prepare the contract for signing with customer.
Proactively partner with the team and internal stakeholders to evaluate, select best alternatives and actions that fulfil and optimize the program execution.
Anticipate the areas which have potential risks of failure and proactively develops preventive approaches.
Constantly take actions or make suggestions on opportunities for improvement. Collaborate closely with internal stakeholders to enhance program execution process and performance.
Collaborate closely with business units to identify possible improvement areas and propose enhancement solutions. Build and sustain long-term trusting relationships with operations and production teams to ensure product/service performance at satisfaction level.
Foresee customers requirements and proactively develops approaches to meet those needs while balance organization benefits. Engage in negotiations with both internal and external stakeholders to facilitate decision-making and resolve issues, even in the face of changing circumstances and challenges.
Secure necessary resources for the team to ensure customer feedback and inquires are handle promptly and efficiently.
Facilitate and support on warranty cases processing and support on relevant internal and external communications
Builds and sustain long-term loyal customers through relationship management.

What You'll Need

Recognized degree in any disciplines, business / management related an advantage
Minimum of 7 years of customer relations / marketing experience, preferably in aviation industry
Good interpersonal, communication and presentation skills
Strong prioritizing and organization skills to delegate and accomplish assigned tasks within required timeframe
Knowledge of contracting procedures (e.g. IATA SGHA or Aviation GTA) and negotiation techniques is an advantage
A good team leader with strong leadership skills
Customer focus and results driven
Production knowledge in line or base maintenance is an advantage
Excellent command of English and Chinese, both spoken and written

HAECO Group is an equal opportunity employer. At HAECO, we are committed to creating an inclusive and supportive working environment for all our people regardless of their age, gender, gender identity, sexual orientation, relationship, family status, disability, race, ethnicity, nationality, religious or political beliefs. We believe in creating an environment where people feel comfortable at work and are able to realise their full potential.

Build your career with us and be part of something bigger at HAECO!

Reference ID: 771

Candidates not contacted 4-6 weeks after submission of applications and/or interviews may consider their application unsuccessful.

All information provided by candidates will be treated in strict confidence and will be used for employment purpose only.

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