Manager (Academic Quality Advancement) (Job ID: 10992)

Executive / Personal Assistant / Customer Service • Full Time • Clear Water Bay, Hong Kong, HK • 2w ago

Job Title: Manager (Academic Quality Advancement)

Department: Academic Registry

Job ID: 10992

Job Posting Details

Reporting to the Assistant Academic Registrar (Academic Quality Advancement), the Manager plays a pivotal role in supporting the University’s commitment to academic excellence. We are seeking an experienced higher education administrator with a proven track record to efficiently manage small teams and deliver high-quality administrative services. The successful candidate will be responsible for overseeing daily operations, ensuring the smooth execution of the team’s responsibilities and leading ad-hoc projects with sound judgement and initiative. We are looking for a proactive and motivated individual, who demonstrates strong managerial acumen and is passionate about advancing academic standards and implementing best practices in quality assurance and enhancement across the University.

Key Responsibilities:

Coordinate and lead the development and execution of academic quality-related initiatives and projects to support the university's quality assurance and enhancement objectives.
Conduct regular evaluations of academic offerings, including student surveys and assessments, to derive evidence-based insights for continuous enhancement of teaching and learning quality.
Utilize data analytics, statistical methods, and benchmarking findings to identify best practices and emerging trends in higher education, preparing comprehensive reports and presentations on academic performance and quality metrics for stakeholders.
Collaborate with academic departments, support units, and offices to devise strategies for academic improvement and innovation, and promote best practices in academic advancement.
Develop engagement plans with students and faculty to foster a culture of continuous improvement and excellence within the university community.
Perform any other duties and responsibilities as assigned.

Qualifications and Experience:

Bachelor's degree with at least 7 years of relevant post-qualification experience in the tertiary education sector, focusing on quality assurance, student survey evaluation, assessment, and academic advancement.
Excellent communication skills in English and Chinese, both written and spoken, with strong interpersonal abilities to engage diverse stakeholders. Be people-oriented and a good team player who possesses outstanding presentation and coordination skills.
The ideal candidate should have a growth mindset, be self-motivated, attentive to details, able to work independently and manage multiple tasks and meet deadlines, demonstrating higher-order thinking skills for critical thinking, problem-solving, and strategic planning.
Outstanding project management and time management skills, capable of overseeing multiple projects under tight timelines. Supervisory experience of a small team with high efficiency would be an advantage.
Proficiency in data analytics and statistical analysis, with knowledge of AI-powered tools considered advantageous.

Duration: 2 years contract (renewable)

Shortlisted candidates will be invited to complete a 1-hour written test and an interview.

Starting salary will be commensurate with qualifications and experience. Fringe benefits including annual leave, medical and dental benefits will be provided. A gratuity will be payable upon successful completion of contract.

Application Procedure
In support of a green work environment, we accept applications submitted online only. To apply, please complete an online application form through the HKUST Careers website (https://hkustcareers.ust.hk) and return it online to the Human Resources Office. Review of applications will continue until the position is filled. Applicants will receive an acknowledgement by email upon successful submission. We thank applicants for their interest, but advise that only shortlisted candidates will be notified of the result of the application.
(Information provided by applicants will be used for recruitment and other employment-related purposes. Applicants should read the Personal Information Collection Statement before submission of application.)

HKUST is an equal opportunities employer and is committed to our core values of
inclusiveness, diversity, and respect.

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