Part-time Shop Assistant (Souvenir Shop) (2 positions) (Job ID: 10985)

Executive / Personal Assistant / Customer Service • Part Time • Clear Water Bay, Hong Kong, HK • 1d ago

Job Title: Part-time Shop Assistant (Souvenir Shop) (2 positions)

Department: Office of the Vice-President for Administration & Business

Job ID: 10985

Job Posting Details

Are you a dynamic, organized individual with an eye for detail? We are looking for a passionate and reliable Part-Time Shop Assistant to join our University Souvenir Shop team on a 4-month contract. The HKUST Souvenir Shop offers a wide range of merchandise, gifts, and memorabilia that reflect the spirit and community of HKUST. Multiple Part-Time Shop Assistants may be hired if suitable candidates are identified. This is a fantastic opportunity to gain hands-on experience in retail operations, both online and in-store, at the heart of our vibrant university community.

You will play a key role in ensuring our shop is a welcoming and well-presented space for students, staff, and visitors, while supporting the crucial backend operations that keep our business running smoothly.

Key Responsibilities:

Visual Merchandising: Handle shop displays and ensure the store is tidy, well-organized, and in excellent condition all the times.
Stock Management Support: Assist in stock management for our physical shop and online store, which includes receiving deliveries, organizing inventory, restocking shelves, packing online sales orders, and arranging couriers.
Sales Transactions: Handle sales transactions using POS systems.
E-commerce Support: Upload high-quality product photographs and accurate product descriptions, price and sizes to our online shop platform.
Promotions & Events: Help set up and support in-shop promotions and seasonal campaigns, including University Congregation.
Customer Service: Provide excellent customer service, greet and assist customers with product inquiries, recommendations, and purchases.
General Duties: Perform any other reasonable duties as assigned by the Shop Manager in a timely and efficient manner.

Who We Are Looking For:

Associate degree or equivalent qualification required, bachelor’s degree is an advantage.
2 or more years of working experience, preferably in a retail environment.
Friendly, proactive, and customer-oriented attitude. Reliable and a true team player.
Available to work on a flexible schedule, including weekends and peak event periods.
A keen eye for detail and pride in maintaining high presentation standards.
Basic computer skills (e.g. excel, PowerPoint and word) and the ability to learn new systems quickly (experience with e-commerce platforms is a plus).
Experience with e-commerce or online shopping operation would be a bonus.
Strong organizational skills and the ability to multitask in a fast-paced environment.
Excellent communication skills with a good command of Cantonese and English; Mandarin is a plus.

What We Offer:

A competitive remuneration package.
5-day work week schedule, typically from Monday to Friday, with rotating shifts. Flexibility to work occasionally on weekends during key University events is required.
Valuable hands-on experience in retail and e-commerce operations.
A friendly and supportive team environment.
The chance to be involved in exciting university events.

(Duration: 4 months)

How to Apply:
In support of a green work environment, we accept applications submitted online only. To apply, please complete an online application form through the HKUST Careers website (https://hkustcareers.ust.hk) and return it online to the Human Resources Office. Review of applications will continue until the position is filled. Applicants will receive an acknowledgement by email upon successful submission. We thank applicants for their interest but advise that only shortlisted candidates will be notified of the result of the application.

(Information provided by applicants will be used for recruitment and other employment-related purposes. Applicants should read the Personal Information Collection Statement before submission of application.)

HKUST is an equal opportunities employer and is committed to our core values of
inclusiveness, diversity, and respect.

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