UX Copywriting Manager

Public Relations / Marketing / Media • Full Time • Central And Western District, Hong Kong, HK • 22h ago

Responsibilities

Oversee the creation of clear, effective, and engaging UX content in English, Traditional Chinese, and Simplified Chinese across the bank’s digital platforms and channels.
Implement and maintain the bank’s tone of voice and copy style guide, ensuring cohesive and consistent messaging across all digital copy.
Ensure high-quality UX writing through a user-centric approach, with a focus on clarity, consistency and error-free content production.
Assign and project manage UX copywriting tasks to ensure timely delivery according to project timelines
Develop Content Gen AI model and use case and incorporate AI technology & governance into content creation process to drive efficiency and innovation
Develop and maintain presentation decks to articulate UX copywriting strategies and outcomes to stakeholders
Collaborate with UX designers and researchers to provide concise and effective copy for wireframes and digital interfaces.
Manage quality control for your own work and the team’s output, including proofreading and cross-checking initiatives.
Coordinate with business units and digital project owners to ensure content delivery aligns with mutual needs and project schedules.
Empower customers with informative content, enabling them to independently complete banking task by iterating and refining copy based on user testing feedback and data insights.

Requirements

University Graduate in Communications, Journalism, Language, Digital or a related discipline.
6+ years of experience in UX copywriting across digital platforms, with a strong portfolio showcasing your work.
Excellent command of written Traditional Chinese, English and Simplified Chinese
Strong understanding of UX design principles and ability to collaborate effectively with UX designers and researchers.
Excellent project management skills, with the ability to manage multiple projects simultaneously.
Passionate in AI and its evolving landscape to drive adoption of new technology into workflow.
Attention to detail and a commitment to producing high-quality, error-free copy.
Strong communication skills, with the ability to clearly articulate ideas and collaborate with cross-functional teams.
Outstanding interpersonal skills to navigate challenging situations and effectively foster relationships with both internal and external stakeholders.
Working knowledge in UI/UX and content management software / platforms, e.g. Confluence, JIRA and Figma.
Experience in user testing and data-driven content iteration is a plus.
Be open to receiving feedback and constructive criticism.

Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong.

All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.

Similar Jobs

Senior Customer Care Manager (Food/ FMCG)

Public Relations / Marketing / Media • Full Time • Central And Western District, Hong Kong, HK • HK$ 67,000 - HK$ 75,000 / month • 22h ago

Public Relations / Marketing / Media Full Time

Our client is a well-known MNC, they are currently seeking a strategic and experienced professional to lead their corporate affairs team. Responsibilities: -Corporate Affairs & Public Relations • Develop and implemen...

22h ago

Apply

Senior Brand Communications Manager

Public Relations / Marketing / Media • Full Time • Central And Western District, Hong Kong, HK • 22h ago

Public Relations / Marketing / Media Full Time

Corporate Communications Hang Seng’s Corporate Communications Department formulates and executes compelling communications programmes that promote the Bank’s corporate image, products and services. It monitors public opi...

22h ago

Apply

Senior Marketing Manager, Section Head of Young Segment & Social Media Marketing

Public Relations / Marketing / Media • Full Time • Central And Western District, Hong Kong, HK • 1d ago

Public Relations / Marketing / Media Full Time

Job No .: 499635 Employment Type : Full time Departments : Personal Banking and Wealth Management Department Job Functions : Business Development, Strategic Planning, Management, Marketing Responsibilities: Lead and driv...

1d ago

Apply

Segment Manager (Cross Border Business)

Public Relations / Marketing / Media • Full Time • Central And Western District, Hong Kong, HK • 1d ago

Public Relations / Marketing / Media Full Time

Job No.: 499507 Employment Type: Full time Departments: Personal Banking and Wealth Management Department Job Functions: Business Development, Strategic Planning, Relationship Management Responsibilities: Execute cro...

1d ago

Apply

Licensing Distribution Assistant 發行版權助理 (動畫及動漫發行版權代理/ 具相關動畫及動漫產業經驗 + 對動漫有熱誠)

Public Relations / Marketing / Media • Full Time • Central And Western District, Hong Kong, HK • 1d ago

Public Relations / Marketing / Media Full Time

A Top Leading agent and distributor of Japanese animation. With the expansion of the business, they are currently looking for several high calibre candidates to job their team with job duties and requirements as below...

1d ago

Apply

Assistant Manager, Corporate Communications

Public Relations / Marketing / Media • Full Time • Central And Western District, Hong Kong, HK • 1d ago

Public Relations / Marketing / Media Full Time

Responsibilities Craft, edit and produce communication materials, including press release, corporate publication, marketing communication materials, newsletter, presentation and social media contents Plan and organize CS...

1d ago

Apply

E-commerce Director (SEA) - Sports & Lifestyle Brand

Public Relations / Marketing / Media • Full Time • Central And Western District, Hong Kong, HK • HK$ 50,000 - HK$ 99,999 / month • 1d ago

Public Relations / Marketing / Media Full Time

Our client is a well-known retail brand who is now expanding their business. They are now recruiting a E-commerce Director to lead their expansion into the SEA market. You will lead the digital strategy, roadmap and over...

1d ago

Apply

Assistant Manager to Manager, Branding and Advertising - CED

Public Relations / Marketing / Media • Full Time • Central And Western District, Hong Kong, HK • 4d ago

Public Relations / Marketing / Media Full Time

Responsibilities: Develop and implement effective brand building strategies Initiate and execute publicity campaigns to promote the Bank's image through multiple communication channels Liaise with agencies & producti...

4d ago

Apply

Product Development Manager (Financial Markets Department)

Public Relations / Marketing / Media • Full Time • Central And Western District, Hong Kong, HK • 4d ago

Public Relations / Marketing / Media Full Time

Responsibilities: Manage product development plans and implementing product due diligence processes from front to end Work closely with relationship managers and clients to explore new business opportunities and actively...

4d ago

Apply

Marketing Manager

Public Relations / Marketing / Media • Full Time • Central And Western District, Hong Kong, HK • 4d ago

Public Relations / Marketing / Media Full Time

Job No.: 499590 Employment Type: Full time Departments: Personal Banking and Wealth Management Department Job Functions : Strategic Planning, Project Management, Marketing Responsibilities: Formulate and devise effect...

4d ago

Apply