Manager, Operation Excellence, Life Admin Project (20 months contract)

Information Technology • Contract / Project Based • Ngau Tau Kok, Hong Kong, HK • 3d ago

About FWD Group

FWD Group is a pan-Asian life and health insurance business that serves approximately 30 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the Main Board of The Stock Exchange of Hong Kong Limited under the stock code 1828.

For more information, please visit www.fwd.com

For more information about FWD Hong Kong, please visit www.fwd.com.hk/.

Overview

We are seeking a proactive and detail-driven Business Analyst Manager to lead system enhancements with our Life Administration function, with focus on regulatory and compliance related changes.

The role is to work with Life Administration users and IT to prepare user requirements, review and comment functional specifications, lead UAT , support implementation and manage production issues.

In addition to business analysis skills, the candidate should be proactive, collaborative, able to work under pressure and with very good understanding of Life Insurance’s policy servicing function and processes

The Job

Collaborate with different departments e.g. Compliance, Legal, Risk, IT, and Product teams to interpret regulatory changes and translate them into system and process requirements
Drive end-to-end business analysis to identify system, procedural and process change
Conduct impact assessments and gap analyses to ensure policy administration processes meet expectations
Define and document business requirements, user stories, and test cases for system enhancements
Participate in the solution design with IT; ensure the objectives of the change is met
Oversee UAT planning and execution to ensure features are implemented accurately and efficiently
Support production implementation; conduct health check with users and manage production issues
Provide subject matter expertise and training to operational teams on new system features

The Person

Bachelor’s degree holder of Business Administration, Information Systems or related fields.
Minimum of 8 years’ business analysis experience in Life Insurance industry with at least 1 year in a managerial role
Strong understanding of life insurance policy administration systems and regulatory framework
Understanding of Agile or Scrum methodologies for software development and project management.
Excellent communication, stakeholder management, and problem-solving skills
Proven experience in managing compliance-related system enhancements or operations’ projects
Ability to lead users and deliver results in a fast-paced, regulated environment

Information collected will be treated in strict confidence and used solely for recruitment purpose. The company will retain all applications no longer than 24 months of which will be destroyed thereafter. When there are vacancies in any of our subsidiaries, holding companies, associated or affiliated companies of, or companies controlled by, or under common control with the Company during that period, we may transfer your application to them for consideration of employment. We are an equal opportunity employer. We do not discriminate on the basis of race, gender, disability or family status in employment process.

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.

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