Business Analyst (Assistant Manager to Officer), Operation Excellence, Life Oper

Information Technology • Full Time • Ngau Tau Kok, Hong Kong, HK • 2d ago

About FWD Group

FWD Group is a pan-Asian life and health insurance business that serves approximately 30 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the Main Board of The Stock Exchange of Hong Kong Limited under the stock code 1828.

For more information, please visit www.fwd.com

For more information about FWD Hong Kong, please visit www.fwd.com.hk/.

Position Overview

We are seeking Business Analysts with expertise in digital tools and policy owner services to join our dynamic team. In this role, you will support the Business Analysis Lead in designing, implementing, and optimizing our new digital and policy servicing applications, with the objective of transforming the customer journey and improving operational efficiency.

Contract Period

Business Analyst, Assistant Manager - 1 Vacancy - 24-month Contract

Business Analyst, Senior Officer / Officer - 1 Vacancy - 12-month Contract

The Job

Analyze existing business processes and identify improvement opportunities with a customer-centric mindset.
Elicit, analyze, validate, and document business requirements in collaboration with stakeholders. Translate business needs into clear, traceable requirement documents.
Review system design documentation to ensure alignment with business objectives, regulatory compliance, and customer experience standards.
Act as a liaison between cross-functional teams including product owners, UX/UI designers, developers, testers, and business SMEs. Facilitate communication and manage conflicts between business users and IT teams.
Proactively identify and assess key issues and risks throughout the project lifecycle, and escalate them promptly to ensure timely resolution and informed decision-making.
Design and prepare test plans and scenarios based on business requirements and solution design in User Acceptance Testing (UAT) and act as a liaison between business users and technical teams to ensure alignment and smooth execution of UAT activities.
Validate test results and provide timely support for issue resolution during the testing period.
Develop training materials and deliver training sessions to business users.
Assistant managers are expected to drive process flow change as to achieve efficiency gain

The Person

Bachelor’s degree in Business Administration, Information Systems, or related fields.
Minimum 3–4 years of business analysis experience in the Life Insurance industry, with strong understanding of policy servicing or customer service operations.
Experience in system revamp projects is preferred.
Familiarity with Agile or Scrum methodologies.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal abilities.
Team player capable of working under pressure and meeting tight deadlines.
Hands on experience in UX/UI design is a plus.

Information collected will be treated in strict confidence and used solely for recruitment purpose. The company will retain all applications no longer than 24 months of which will be destroyed thereafter. When there are vacancies in any of our subsidiaries, holding companies, associated or affiliated companies of, or companies controlled by, or under common control with the Company during that period, we may transfer your application to them for consideration of employment. We are an equal opportunity employer. We do not discriminate on the basis of race, gender, disability or family status in employment process.

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.

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