5-day work
Dynamic MNC work environment
Guest Service / Customer Services Experiences

Job Description

Job Title: Guest Experience Officer

This role serves as the first contact point for customers and visitors at SPS HK client locations (Bank HQ / Premier Centres/ Business Centres) to deliver excellent customer experience in front desk operations.

Responsibilities

Warmly greet clients as they enter the lobby, ensuring they feel welcomed and valued.
Answer, screen, and route walk-in enquiries promptly; take detailed messages when necessary.
Respond to basic inquiries regarding banking services, operation hours, or online banking platforms.
Manage guest flow to minimize wait times and enhance the client experience.
Coordinate with bank staff to ensure clients are promptly attended to.
Schedule appointments for clients with banking advisors or specialists as needed.
Communicate any special client needs or preferences to the relevant staff members.

Requirements

Tertiary educated or above, with 1-year relevant experience in banking/financial sector, property management, hospitality or customer service.
Fresh graduates with some part time customer service / front desk operations experience will be considered.
Basic skill in Microsoft Office Applications and Office Equipment Operations (fax, printer)
Possess active listening skill; able to access customer needs
Pleasant personality with good presentation, communication and interpersonal skills
Fluent in both spoken and written English and Chinese, Mandarin is an advantage but not a must.

We offer 5-day work and positive work environment to the right candidates.

For Interested parties, please send your resume with current and expect salary by clicking "Quick apply".

Discover how our dedicated team at SPS makes an impact, please visit www.spsglobal.com.

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Guest Experience Officer

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