Lounge Host

Cathay Pacific Airways Ltd • Full Time • Chek Lap Kok, Hong Kong, HK • 2d ago

Engage & deliver excellent customer service for customers
HKCEE/HKDSE or Diploma in Hospitality or Food & Beverage is an advantage
Travel Benefit, 5-day work, Medical Benefits

Reports to: Lounge Supervisor

As a Lounge Host, you will be at the forefront of delivering a warm, efficient and premium lounge experience for our customers.

You will ensure smooth lounge entry through accurate access verification, engage customers proactively at every touchpoint and provide thoughtful assistance throughout their visit.

With your service mindset and attention to detail, you will play a key role in creating a welcoming environment that reflects our commitment to exceptional customer experience.

Key Responsibilities

Deliver a warm and professional welcome to customers and verify lounge access to create a positive first impression
Proactively engage customers, identify first‑time visits and provide clear guidance on lounge facilities and services
Build rapport and provide attentive, personalised assistance throughout the customer stay to enhance the lounge experience
Monitor customer satisfaction and respond promptly to enquiries, feedback, complaints and service requests
Work closely with the Lounge Supervisor and lounge team to deliver smooth, consistent and memorable experiences for premium customers
Support daily lounge operations, including start‑of‑shift preparation, stocking service counters and maintaining lounge presentation
Conduct regular checks of the lounge environment and support quality control activities to uphold service standards
Liaise closely with the food and beverage team to ensure seamless service flow and manage customer expectations effectively
Maintain up‑to‑date knowledge of food and beverage offerings, lounge amenities, service timings and special features to provide accurate information and recommendations
Operate lounge and airport systems in accordance with security, service and data confidentiality requirements

Requirements

Right to work in Hong Kong
Minimum age of 18
High school graduate or above
At least 1 year of customer service experience, preferably in a hospitality or premium service environment
Strong interpersonal and communication skills with a service‑oriented mindset
Good command of spoken and written English. Proficiency in Cantonese and Putonghua is an advantage
Genuine enthusiasm for customer service with a proactive and customer‑focused approach
Positive and proactive attitude with strong teamwork skills, attention to detail and ability to work in a fast‑paced, shift‑based environment
Willingness to represent the Company professionally through appropriate grooming, attire and conduct
As this is a Safety-Sensitive Role, successful candidates must:
- Complete a pre-employment medical assessment
- Pass a pre-employment drug test in accordance with HKCAD Guidance for Screening of Psychoactive Substances (CAD373)

Benefits

Work schedules to suit different lifestyles
World-class training and structured career progression path
A safe and collaborative working environment which embraces a diverse and inclusive culture
Medical coverage & other flexible benefits
Flexible retirement scheme
Discounted travel for you and your family

Personal & Application Information

Equal Opportunity

Cathay Pacific is committed to fostering an environment that values Diversity, Equity, Inclusion and Belonging. As an equal opportunity employer, we are committed to attracting and hiring qualified individuals from diverse backgrounds, experiences and abilities. We strive to create a respectful, inclusive workplace free from discrimination, harassment and bullying.

Privacy

Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods.

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