Card and Loans Manager (Customer Contact Centre) - Hang Seng Bank (HK)

Hang Seng Bank • Full Time • Wong Tai Sin District, Hong Kong, HK • 1d ago

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

Customer Contact Centre

Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.

We are currently seeking high caliber professionals to join our team as Card and Loans Manager (Customer Contact Centre), reporting to Head of Customer Service and Sales (Card and Loans)

Principal responsibilities

Lead the team to identify and achieve the business targets, accelerate market penetration and deliver excellent services to customers
Perform product and customer analytics, formulate and implement the business strategic plans on various products or campaigns
Work collaboratively with sales frontline, support function units and key business stakeholders to uplift end-to-end service and sales qualities
Monitor and review the business performance and operational effectiveness of various marketing channels and implement appropriate enhancement measures as appropriate
Work with delivery team to provide project management and internal consultancy services on project /systems implementation, workflow design, and process re-engineering in various products or campaigns
Actively monitor the project scope and proactively manage all the potential risks on projects and recommend mitigating measures if required
Keep abreast of the changes in the latest regulatory requirements, internal guidelines and policies

Requirements

University degree in a related discipline or other relevant qualifications
Proven experience and with knowledge of banking products and call centre business
Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage.
Strong business acumen with strategic and analytical mind
Strong attentiveness to details, with ability to work independently and under pressure
Strong analytical and problem-solving mindset with logical and organized thinking
Good command of Chinese and English

You’ll achieve more when you join Hang Seng Bank Limited.

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

www.hangseng.com/careers

https://www.linkedin.com/company/hang-seng-bank

Issued by Hang Seng Bank Limited

Similar Jobs

Relationship Manager (Family Office)

Wing Hing Financial Services Co • Full Time • Wong Tai Sin District, Hong Kong, HK • HK$ 25,000 - HK$ 50,000 / month • 1w ago

Banking / Finance Full Time

5-Day Work, Medical Insurance Involving in client meeting Full range training offer Job Responsibilities Assist Sales Head in developing business plans for active acquisition and management of clients in China Proactivel...

1w ago

Apply

Telesales / Telemarketer (Card Loan and Personal Loan) (Warm call)

PrimeCredit Limited • Full Time • Wong Tai Sin District, Hong Kong, HK • 2w ago

Banking / Finance Full Time

Promote p-loan/card-loan product via tel-marketing Achieve assigned business target Form 5 / DSE graduate or above Responsibilities Perform telemarketing to promote personal loan and card loan products to existing custom...

2w ago

Apply

Telesales Manager (with override commission plus basic salary)

PrimeCredit Limited • Full Time • Wong Tai Sin District, Hong Kong, HK • 2w ago

Banking / Finance Full Time

Allocate team manpower to maximize productivity for successful applications Min. 3 yrs of management & supervisory experience in financial institution Form 5 / DSE graduate or above Responsibilities Lead a team of ar...

2w ago

Apply

Assistant Land Surveyor

Ming Hing Waterworks Engineering Co., Ltd • Full Time • Wong Tai Sin District, Hong Kong, HK • 1d ago

Building / Construction Full Time

- - - Duties & Responsibilities: Prepare and maintain accurate as-constructed survey records for water mains. Review engineering drawings and generate precise survey data for project use. Compile and submit survey re...

1d ago

Apply

Draftsman

Ming Hing Waterworks Engineering Co., Ltd • Full Time • Wong Tai Sin District, Hong Kong, HK • HK$ 20,000 - HK$ 23,500 / month • 1d ago

Building / Construction Full Time

Duties & Responsibilities: Prepare detailed layout plans, structural drawings, and comprehensive technical documentation utilizing AutoCAD and other drafting software; Conduct on-site inspections, physical checking,...

1d ago

Apply

Accountant (CPA firm background welcome)

IKEA Hong Kong • Full Time • Wong Tai Sin District, Hong Kong, HK • 1d ago

Accounting / Audit Full Time

3-5 years of accounting exp (CPA firm bkg welcome) Good knowledge in bookkeeping, month-end closing Annual Fixed Bonus, Discretionary Bonus WHY YOU WILL LOVE US We’re a diverse group of down-to-earth, straightforward peo...

1d ago

Apply

客戶服務助理 - MegaBox

Kerry Properties Limited • Full Time • Wong Tai Sin District, Hong Kong, HK • 1d ago

Hotel / Catering / Club Full Time

負責範圍：商場工作地點：九龍灣工作時間：0800-1700/1400-2300 每星期工作5.5天長短周, 每天工作九小時主要職責：負責服務櫃檯的日常管理運作負責協助及處理客戶査詢及投訴，商場推廣活動等提供各項禮賓服務薪酬待遇：每月勤工...

1d ago

Apply

維修技工 (九龍灣商廈- 企業廣場)

Kerry Properties Limited • Full Time • Wong Tai Sin District, Hong Kong, HK • HK$ 20,000 - HK$ 22,000 / month • 1d ago

Engineering Full Time

職位 : 維修技工 (九龍灣商廈- 企業廣場) 地區 : 九龍灣企業廣場職責 : 負責處理商廈水電/消防系統及一般冷氣設備之維修保養工作 (有醫療福利及其他津貼/福利) 資歷 : 中三程度; 3年經驗; 良好粵語; 一般普通話優先; 一般英語優先; 懂...

1d ago

Apply

Senior Officer, Property Services (Wong Tai Sin - Residential)

Kerry Properties Limited • Full Time • Wong Tai Sin District, Hong Kong, HK • 1d ago

Hotel / Catering / Club Full Time

Top-tier Properties Management Company Promising Career Path Competitive Compensation Package What You'll Do To provide quality services to our residents and guests To be responsible for the daily operation of the proper...

1d ago

Apply

(Senior) Supervisor, Technical Services (高級)工程主管 - 九龍灣商場(A牌)

Kerry Properties Limited • Full Time • Wong Tai Sin District, Hong Kong, HK • 1d ago

Hotel / Catering / Club Full Time

職責: 帶領技術員團隊及或獨立處理日常各設施及系統的維護保養、檢查、維修及緊急故障處理工作。向技術團隊提供技術支援並提出改進行動建議。履行主管指派的其他職務。監督和協調外判承辦商的工作細節、工作進度、工藝、安全等。定期...

1d ago

Apply