Server Lead

Headland Hotel - Managed by Swire Hotels • Full Time • Chek Lap Kok, Hong Kong, HK • 1d ago

5-day work week
Transportation Allowance
Discounted Air Tickets

While we do our best to review every application, if you haven’t heard from us within six weeks, it likely means we ‘ve moved ahead with other candidates this time. Rest assured, anything you share with us stays confidential and is used only for recruitment process.

Here at Headland Hotel, we don't do ordinary things. We thrive on being different and the exciting, and yes perhaps a little quirky and without doubt, fun.

With a dynamic culture and an open door for your feedback, you're not just filling a role — you're owning it. We provide the training and the freedom for you to flourish, with leaders who support and encourage you. The difference is you. Every day is a fresh page in our collective story.

Ready to join us at Headland Hotel?

Headland Hotel is the exclusive hotel for the dedicated team of the world's best airline, Cathay Pacific Airways. Located near the airport on Lantau Island and managed by Swire Hotels we provide 501 contemporary bedrooms with a comprehensive choice of leisure facilities and dining options.

Job Overview

We are looking for a hands-on and service-focused Restaurant Supervisor to lead our service team. In this role, you will ensure smooth daily operations, deliver excellent guest experiences, and support team coordination with the kitchen. If you have strong leadership skills and a passion for hospitality, we would love to meet you.

Responsibilities

Ensure smooth restaurant operations by coordinating with F&B team and maintaining well-stocked service stations
Lead and support the service team, communicating daily, goals and updates, and ensure effective collaboration with kitchen staff
Deliver courteous, professional service, handle guest feedback, and manage special requests to ensure guest satisfaction
Uphold hygiene, safety and service standards, and ensure staff appearance and work areas meet hotel expectations

Requirements

The Non-Negotiables (Must-Have)

4 years of relevant working experience with at least 2 years ‘experience in supervisory role
Sounds knowledge in restaurant and event operations as well as F&B systems
Service-oriented, pleasant personality with strong sense of responsibility

The Cherries on Top (Nice-to-Have)

Diploma holder or above in Hospitality or related disciplines
Strong communication and interpersonal skills
Good command of spoken Chinese and English

Candidate with less experience will be considered as Captain

Skills are teachable, but your spirit is what truly sets you apart. If you feel a connection with what we stand for, we're eager to meet you.

Adaptable Thinkers: You’re not just open to change; you thrive on it. The dynamic nature of our environment energizes you.
Feedback Enthusiasts: You value open communication and aren’t afraid to give or receive feedback to help us all grow together.
Passionate Pioneers: You bring more than skills; you bring energy and zeal to make a difference every day, connecting with a team that does the same.

Pause for a second before you hit 'apply’. Do these values align with your own? Is this the team you've been wanting to join? If your answer is a clear 'YES’, we're excited to get to know you better.

Benefits

For Every Member of Our Family:

Discount Air Tickets with Cathay Pacific
Complimentary Stays at Swire Hotels
Transportation Allowance
Full Attendance Allowance
Discretionary Bonus
Life, Medical, Dental and Hospitalization Insurance

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