Role Summary
We are looking for a practical, responsible and detail-oriented HR Supervisor to support the human resources function of our Supplement Manufacturing Facility in Hong Kong.
The role will focus primarily on payroll administration, attendance management, statutory compliance and employee relations. The successful candidate will also help improve the efficiency, accuracy and standardisation of payroll processes through digital tools and AI-enabled workflows, while maintaining appropriate human review, confidentiality and data protection.
This is a hands-on, factory-based HR role that requires regular communication with employees, supervisors, management and relevant external organisations.
Key Responsibilities
1. Factory HR Operations and HR Systems
- Support the design, implementation and continuous improvement of HR policies and processes for the Hong Kong manufacturing operation.
- Provide day-to-day HR support to production and frontline employees.
- Ensure HR procedures are implemented consistently and in accordance with Hong Kong employment requirements.
- Maintain accurate and confidential personnel, attendance and payroll records.
- Provide practical HR advice to managers and employees on workplace policies and procedures.
2. Payroll and Compensation Administration — Core Responsibility
- Manage monthly payroll preparation, verification and processing, including basic salary, allowances, deductions, attendance-related items and other contractual payments.
- Administer MPF enrolment, contributions, changes and termination procedures.
- Coordinate payroll-related tax and statutory reporting requirements, including salaries tax matters where applicable.
- Review attendance, leave, rest-day, statutory holiday and overtime-related records in accordance with employment contracts and applicable law.
- Prepare payroll reports, reconciliation records and supporting documentation for management review and audit purposes.
- Develop and improve payroll controls to reduce errors, processing time and compliance risks.
- Lead the standardisation, digitalisation and AI-assisted improvement of payroll workflows, including data preparation, validation, exception handling and reporting.
- Ensure that AI or automated tools are used responsibly, with appropriate human review, access controls, audit trails and protection of employee personal data.
3. Employee Relations
- Handle daily employee-relations matters, including employee enquiries, complaints, grievances, attendance issues, disciplinary matters and workplace investigations.
- Support fair, consistent and well-documented procedures for performance management, disciplinary action and termination.
- Maintain clear communication between employees, supervisors and management.
- Support employee engagement and workplace communication initiatives.
- Liaise with employee representatives or trade unions where applicable and appropriate.
- Identify recurring workplace issues and recommend practical improvements.
4. Recruitment Support
- Support the recruitment of frontline and operational employees.
- Coordinate job postings, candidate screening, interviews, reference checks and offer administration.
- Provide onboarding and induction support for new employees.
- Maintain and develop a suitable talent pool and recruitment database.
- Build and maintain effective recruitment channels.
5. Training and Development
- Assist in preparing annual and periodic training plans.
- Coordinate orientation, compliance, workplace conduct, safety and job-related training.
- Maintain training records and support the evaluation of training effectiveness.
- Assist managers in identifying employee development needs.
6. Benefits and Statutory Compliance
- Support the administration of employee benefits and statutory entitlements.
- Review HR practices against applicable Hong Kong laws and regulations
- Coordinate with insurers, MPF providers, professional advisers and relevant government departments as required.
- Keep HR records, policies and procedures up to date.
7. External Liaison and Administrative Coordination
- Liaise independently with the Hong Kong Labour Department, Immigration Department, MPFA, Inland Revenue Department, insurers and other relevant organisations when required.
- Support administrative coordination, meetings and external communications assigned by management.
- Complete other reasonable duties related to HR and factory operations.
Requirements
- Bachelor’s degree or equivalent qualification in Human Resources, Business Administration, Accounting or a related discipline.
- At least five years of hands-on HR experience in a manufacturing, production or other operational environment.
- Strong practical experience in payroll calculation, attendance administration, MPF administration and statutory employment-related matters.
- Experience handling employee relations, workplace investigations, grievances and disciplinary procedures.
- Knowledge of Hong Kong employment legislation and HR compliance requirements.
- Experience supporting frontline or factory employees is highly desirable.
- Experience in recruitment and training is an advantage.
- Interest in, or experience with, process improvement, workflow automation, data analysis or AI-enabled HR tools.
- Professional fluency in Cantonese Mandarin and English.
- Strong attention to detail, confidentiality, organisation and follow-through.
- Able to manage multiple priorities and work calmly under pressure.
Working Style
- Practical and solutions-oriented.
- Serious, reliable and accountable.
- Careful with confidential information and payroll data.
- Consistent, fair and respectful when handling employee matters.
- Willing to work closely with teams and adapt to changing operational needs.
