Product Manager, Personal E-Business, Internet Finance | Hong Kong, HK

Industrial and Commercial Bank of China (Asia) Limited • Full Time • Hong Kong, Hong Kong, HK • 8h ago

Job Responsibilities:

Digital Product Management & Design (PRD): • Lead the product development lifecycle for key online banking services across multiple digital channels, including the Mobile Banking App, Invest App, and Internet Banking platforms. • Draft comprehensive and clear Product Requirement Documents (PRDs) for new digital features and enhancements, specifically focusing on services such as AI Chatbots, Time Deposits, Account Overview, Account Records, and Wealth Portfolios. • Analyze user behavior and market trends to continually optimize the UI/UX and functional capabilities of digital products.

Cross-Functional Project Coordination:

• Act as the core bridge and project manager between various internal and external stakeholders to ensure the seamless execution and delivery of digital projects. • Collaborate extensively with IT development teams (including Mainland Headquarters IT, local Hong Kong IT, and third-party external vendors) to translate business needs into technical solutions. • Work closely with local Hong Kong Product Owner (PO) teams to align digital initiatives with overall business objectives. • Partner with local Legal and Compliance teams to ensure all digital products meet internal risk frameworks and local regulatory standards from the design phase through to launch.

Online Channel Operations:

• Participate in and oversee the day-to-day business operations of the bank's digital and online channel services. • Monitor system performance, track customer feedback, and quickly troubleshoot operational issues to ensure a smooth, stable, and high-quality digital banking experience for customers.

Compliance, Audit, & Regulatory Documentation:

• Prepare, review, and maintain comprehensive documentation for all on-going projects, finished projects, and live online services. • Act as the departmental focal point for internal and external audits, drafting and submitting required audit forms and evidence. • Handle regulatory inquiries by preparing accurate and timely materials and responses for Authority questionnaires (e.g., HKMA, SFC) regarding digital banking services and operations.

Job Requirements:

• Bachelor’s degree or above in Business Administration, Finance, Information Technology, Computer Science, or a related discipline • Minimum 3 years of solid experience in digital banking, fintech, internet finance, or digital product management within the banking/financial services industry • Proven track record in writing PRDs and leading agile/waterfall digital transformation projects. Strong capability in managing multi-platform channels (Web, iOS, Android) • Exceptional interpersonal and coordination skills with the ability to manage complex relationships across regional IT teams (HQ and local), vendors, and local business units • Familiarity with Hong Kong banking regulations (e.g., HKMA guidelines on e-banking, technology risk, and cybersecurity) and standard audit processes • Excellent written and spoken English and Chinese • Fluent Mandarin is highly preferred • Highly organized, detail-oriented, analytical, and able to thrive in a fast-paced, highly regulated environment.

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