KYC Risk and Controls Manager

Societe Generale • Full Time • Hong Kong, HK • 1d ago

Responsibilities

The KYC Risk & Control Manager within the CLD Controls Office is responsible for overseeing and ensuring the end-to-end control environment is operating as intended throughout the client lifecycle across APAC CLD.

Core responsibilities include:

Inspection

Oversee regulatory inspections, internal and external audits, and Compliance testing programs relating to APAC CLD
Manage tracking and delivery of inspection recommendations, ensuring stakeholders are informed and commitments are completed on time
Evaluate inspection findings and recommendations and implement new or enhanced controls to strengthen operational processes and reporting

Controls - Core

Identify key risks and optimize controls through BAU escalations and periodic review programs such as RCSA and COMPASS
Identify and remediate control gaps, lead operational error remediation, and partner with stakeholders to agree root causes and appropriate corrective actionsMonitor control effectiveness and enhance the control framework as it matures
Partner with CLD production managers to establish and drive control meetings that effectively address operating risk
Represent CLD interests in control‑ or regulatory‑driven initiatives
Oversee and perform second line of controls on post‑production client KYC files, ensure tested samples meet local and global quality requirements
Identify learning points from testing, integrate them into training and knowledge management programs and proactively, identify weaknesses in the controls framework and implement corrective actions to drive continuous improvement

Controls Tower

Client KYC status and data quality management, scheduling for reviews, KPI for production & controls and data extraction for various business, regulatory needs

Change Management

Interpret Compliance policies and internal guidance and facilitate discussions with Compliance and CLD Norms & Experts to support KYC analysis and controls
Build strong knowledge across the full client lifecycle including sales initiation, onboarding, refreshes, and offboarding
Update procedures, knowledge logs, training materials, and tools based on changes in policies, internal guidance, or inspection findings
Define a robust framework to manage procedural changes and ensure they are effectively embedded and communicated within CLD
Design a knowledge management framework to disseminate information through bulletins, new‑hire training, refresher courses, and targeted training sessions.

Required

Profile required

Technical and Competency Skills:

Practical knowledge of AML/CFT and non‑financial crime regulations (e.g. US, FCA, HKMA, MAS, FATCA, OECD), gained through experience in client onboarding/KYC, Compliance, controls, or audit
Strong attention to detail with an open and investigative mindset, able to identify issues both at a high level and in depth
Strong team player with excellent communication, partnering, and influencing skills
Good organisational skills, with the ability to work in a dynamic and high‑pressure environment while managing competing priorities
Highly motivated self‑starter, eager to learn and willing to work on a variety of assignments
Demonstrated ability to think innovatively and challenge the status quo
Able to communicate risks and issues proactively and escalate blocking points to management with proposed mitigation plans
(Optional) CAMS certified or equivalent.

BEHAVIORAL SKILLS:

Client - Risk: I strive to satisfy clients while taking into account risks for the company
Team Spirit - Synergies: I make cooperation with colleagues in and outside my team a priority
Innovation - Simplification: I make things & ideas simple
Responsibility - Accountability: I make decisions in my scope of responsibilities
Commitment - Sustainability: I strive to develop my skills and knowledge.

Business insight

OUR CULTURE:

At Societe Generale, we live by our 4 core values of commitment, responsibility, team spirit and innovation. We are engaged and demonstrate consideration for others. We act ethically and with courage. We focus our talent and energy on collective success. We experiment and propose new ideas. This way, we maximize our ability to serve client needs and anticipate market changes. Societe Generale is committed to strengthening bonds with colleagues, communities, and the world in which we live, because relationships are at the heart of how we operate. Please visit our APAC career website: https://www.societegenerale.asia/en/careers/building-your-career-with/ for more information.

DIVERSITY, EQUITY & INCLUSION (DE&I):

Our mission: Recruit, develop, advance, and retain a diverse workforce that is united in our efforts to enhance our competitive position and deliver innovative solutions to our clients.

Our vision:

Engaged workforce that is demographically diverse in a way that reflects the communities in which we operate
Inclusive culture and workplace that recognizes employees' unique needs and utilizes their diverse talents
Engage our community and marketplace, and position the organization to meet the needs of all its clients

Check out our DE&I initiatives: https://www.societegenerale.asia/en/careers/diversity-equity-inclusion-dei/

Department Description:

The Client Lifecycle & Digital Department (CLD) is part of the Wholesale Clients Technology & Operations division within Global Banking Technology & Operations (GBTO).

CLD delivers a state-of-the-art digital platform supporting users and clients across pre-trade, execution, and post-trade activities. Our goal is to enhance client knowledge, provide a seamless user experience throughout the client lifecycle, and mitigate risk to protect the bank.

Teams within CLD:

New Business Onboarding: Manages and completes all new client onboarding activities
Existing Client Management: Handles KYC reviews, including periodic reviews, trigger events, and remediation
CLD Controls Office: Oversees operational risk and controls, audit inspections, regulatory change management (AML and non-AML), training, procedures, client/regulatory data, and quality assurance
Client Experience Management: Provides bespoke service to key clients and acts as the final escalation point for client incidents and requests

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