Service Officer (Central Admission)(Sheung Wan) [REF: A1/SO(CA)/CSD/CT]

東華三院 Tung Wah Group of Hospitals • Full Time • Sheung Wan, Hong Kong, HK • 15h ago

Roles & responsibilities:

Maintain and monitor proper management of the central waiting list of admission to Residential Care Home for the Elderly (RCHEs) to ensure smooth running of the Central Admission Unit;
assess applications for admission to the RCHEs and conduct home visits/interviews as appropriate to ensure the application is processed in accordance with the requirements as laid down in the Operation Manual for Allocation of Places under Agency Quota in RCHEs;
update the Operation Manual for Allocation of Places under Agency Quota in RCHEs to ensure the Operation Manual is in line with the requirements made by the Social Welfare Department (SWD) and prepare annual internal audit to report the compliance to the SWD;
compile statistical report on vacancies and turnover of the RCHEs for the consideration of the Community Services Committee;
liaise with the SWD and refer workers of other NGOs for referrals and to report results of applications;
handle enquiries, correspondence, and complaint regarding application for admission to RCHE matter; and
update the list of accredited assessors by district, coordinate the assessment arrangement and assist needy clients to apply for charitable funds and refer them for appropriate welfare services to ensure quality and efficient services is delivered. Support the superior in the planning and implementation of joint programmes/projects and staff development programmes of the Elderly Services Section to enhance staff professionalism and competence.

The ideal candidate should have/be:

A recognized degree in Social Work, or equivalent;
registered under the Social Workers Registration Ordinance (Cap. 505) as Registered Social Worker;
preferably an accredited assessor under the Standardized Care Need Assessment Mechanism for Elderly Services and with experience in residential care home for the elderly or case management; and
proficiency in English and Chinese.

(Please specify in the resume or application form the relevant academic results/qualifications and working experience you have attained in detail.)

Compensation & employment terms:

The successful candidate will initially be offered a 3-year contract with a remuneration package which will commensurate with his/her background and experience. The continuation of employment and employment terms thereafter will be subject to mutual agreement. Apart from contributions to the MPF Scheme, other benefits include paid annual leave, medical services, a dental scheme and training sponsorships. The incumbent will normally work under a 5-day week schedule subject to operational needs and exigencies of the service.

Application:

Please send your resume or a completed application form [F601(n)] with indication of your current and expected salaries to the Head of Human Resources Division, Tung Wah Group of Hospitals at 4/F., Wong Fung Ling Memorial Building, 12 Po Yan Street, Hong Kong by 16 November 2026. Application forms are obtainable in person or can be downloaded from http://www.tungwah.org.hk. The reference code should be marked both in the letter and on the envelope. For proper delivery of your mail items, please ensure your mail items bear sufficient postage with return address before posting. Underpaid mail items will not be accepted by Tung Wah. In accordance with the Tung Wah’s personal data policy, personal data provided by the applicants will be used strictly for recruitment purpose only. Applicants not invited to attend an interview within 3 months after the deadline may assume that their applications are unsuccessful.

WE ARE AN EQUAL OPPORTUNITIES EMPOLYER

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