Regent Experience Manager - Club

Regent Hong Kong • Full Time • Tsim Sha Tsui, Hong Kong, HK • 2d ago

Impeccable Craftsmanship in Guest Experience & Culture
Autonomy to Shape an Elite Sublime Haven
Global Network Exposure & Ultra-Luxury Leadership Pathway

Imagine orchestrating world-class luxury and bespoke experiences from an exclusive, residential-style sanctuary perched above Hong Kong’s iconic skyline. We invite you to step into the role of Regent Experience Manager - Club where your operational precision, culinary eye, and passion for elite service will redefine the guest experience for our most discerning global travelers and IHG members.

We are now looking for a seasoned, hands-on curator who is able to bridge the gap between seamless logistics and genuine human connection. Leading a dedicated service team, you will have the autonomy to drive service standards, collaborate on daily menus, and foster a culture of intuitive, unscripted luxury.

YOUR DAY TO DAY

Own the Operation: Drive the day-to-day management of the Regent Club, ensuring a flawless, premium environment that feels like a private haven.
Empower & Mentor: Equip, train, and inspire a multi-disciplinary service team, ensuring they have the resources and direction to consistently exceed luxury benchmarks.
Cultivate Elite Loyalty: Act as the ultimate brand ambassador. Build deep, lasting relationships with VIP guests and IHG members by delivering personalized, intuitive service.
Curate the Gastronomy: Partner directly with the culinary team to design daily club menus and food presentations, maintaining strict control over service and quality.
Deliver Local Insight: Guide the team in providing highly tailored, sophisticated concierge recommendations regarding Hong Kong’s finest dining, arts, and exclusive events.
Drive Efficiency & Innovation: Maintain sharp, cross-departmental communication across the hotel while proactively introducing cost-effective, high-impact enhancements to the guest journey.

REQUIRED SKILLS & EXPERIENCE

4+ years of luxury hospitality or premium private club experience, including at least 2 years in a dedicated lounge management or premium guest relations leadership role.
Degree or Higher Diploma in Hotel Management, Culinary Arts, or a related discipline.
A grounded, strategic manager who leads by example. You possess an uncompromising eye for luxury detail, excellent problem-solving skills under pressure, and a warm, approachable demeanor.
Exceptional communication and interpersonal skills. Fluency in English & Putonghua is essential; proficiency in Cantonese is highly preferred to connect with our local clientele.

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes. We offer promising career opportunities with excellent remuneration packages, on-going professional learning & development, a culture of service excellence and a diversed workplace that celebrates differences.

Applicants who do not hear from us within four weeks should consider their applications unsuccessful. Data collected will be used for recruitment purpose only.

Similar Jobs

Senior Learning & Development Officer / Learning & Development Officer

SHERATON HONG KONG HOTEL & TOWERS • Full Time • Tsim Sha Tsui, Hong Kong, HK • 1d ago

Others (General Work, Labour etc.) Full Time

5-day Work, Duty Meal, Medical & Life Insurance. Competitive Salary & Discretionary Bonus. Free usage of Gym & Pool Associate Room + Food & Beverage discount at global Marriott Hotels Job Summary: At Sher...

1d ago

Apply

Management Trainee (Graduates/ Experienced)

Plotio Financial Group Limited • Full Time • Tsim Sha Tsui, Hong Kong, HK • 1d ago

Others (General Work, Labour etc.) Full Time

Fresh Graduates 5-days work, Medical Scheme, Bank holiday Performance Bonus We are looking for ambitious, forward-thinking graduates to break into Hong Kong’s fast-paced financial services sector. Who We Are Looking For...

1d ago

Apply

Assistant Learning & Development Manager

SHERATON HONG KONG HOTEL & TOWERS • Full Time • Tsim Sha Tsui, Hong Kong, HK • 1d ago

Others (General Work, Labour etc.) Full Time

1d ago

Apply

Senior Sales Manager (including high commission)

Taiming Advanced Precision Manufacturing Company Limited • Full Time • Tsim Sha Tsui, Hong Kong, HK • 3d ago

Others (General Work, Labour etc.) Full Time

Responsibilities: Identify and seek for new business opportunities from global export markets. Handle all enquiries and problems from customers in professional manner. Handle key accounts assigned by the company. Attend...

3d ago

Apply

Senior Retail Manager/Retail Manager (Hong Kong & Macau)

Ralph Lauren • Full Time • Tsim Sha Tsui, Hong Kong, HK • 3d ago

Others (General Work, Labour etc.) Full Time

Job Purpose The role is responsible to drive the luxury brand and business in HK & Macau. He/she represents the face of the brand, ensures that the highest standards of service excellence are followed and that all bu...

3d ago

Apply

助理工程督導員 (機電保養) ASSISTANT TECHNICAL SUPERVISOR (PLANT MAINTENANCE) (5天工作)

Harbour City Estates Limited • Full Time • Tsim Sha Tsui, Hong Kong, HK • 1w ago

Others (General Work, Labour etc.) Full Time

負責商場及商業大廈樓宇設施及機電設備之日常操作、維修及保養工作具六年以上商業樓宇設施、中央冷氣或機電系統維修保養相關工作經驗持有電工A牌或密閉空間作業相關牌照者優先考慮職責：負責商場及商業大廈樓宇設施及機電設備之日常...

1w ago

Apply

Car Park Attendant 車埸助理

Kowloon Cricket Club • Full Time • Tsim Sha Tsui, Hong Kong, HK • 2w ago

Others (General Work, Labour etc.) Full Time

Car Park service experience is preferable Friendly working environment Job Duties職責: Responsible for managing Car Park In/Out Control and relevant car park service matters 負責管理會所車場出入口及有關車場服務事宜 Requi...

2w ago

Apply

International Management Trainee (CFMP)

Sodexo (Hong Kong) Limited • Full Time • Tsim Sha Tsui, Hong Kong, HK • 2w ago

Others (General Work, Labour etc.) Full Time

Fully-Funded Master's in France International Rotation & Global Exposure Accelerated Path to Leadership Job Title : Management Trainee (CFMP) Location : France (Years 1-2) & Hong Kong (Years 3-5) Program Duration...

2w ago

Apply

Senior Floor Supervisor (on shift) 高級樓職督導員 (需輪班)

Harbour City Estates Limited - Gateway Apartments • Full Time • Tsim Sha Tsui, Hong Kong, HK • 2w ago

Others (General Work, Labour etc.) Full Time

8 Day Off Per Month Discretionary Bonus Job Duties: Inspect apartments, corridors, pantries, staircases, and all public areas to ensure compliance with Company standards Supervise Room Attendants and General Services Att...

2w ago

Apply

Senior Member Services Officer

YMCA OF HONG KONG • Full Time • Tsim Sha Tsui, Hong Kong, HK • 2w ago

Others (General Work, Labour etc.) Full Time

Responsibilities: Serve as a liaison person to oversee the daily operation of Member Services Office and Member Services Assistant, including but not limited to engaging members, roster planning, budgeting and recruiting...

2w ago

Apply