Customer Service Assistant

JLL • Full Time • Hong Kong Island, Hong Kong, China • 4d ago

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

Conduct weekly inspections of washrooms, and stonewall trees; respond to emergency calls and coordinate ad hoc repairs with vendors
Manage key control for all Studio Units (vacant and occupied) and oversee key borrowing registration for visitors and contractors
Handle inquiries via phone, email, and in person at the Information Centre; support exhibition room operations including daily opening/closing and scheduling per operating hours
Maintain daily patrol logs, file applications and leasing documents, process rental receipts, and manage office signage, notices, and directory updates
Monitor and restock first aid supplies, manage storeroom inventory (e.g., booklets), and procure office equipment and sundries
Perform monthly water and electricity meter readings and assist in issuing debit notes.

Desired experience and technical skills required

Strong organizational and multitasking skills
Proficiency in basic administrative and record-keeping tasks
Ability to respond promptly to emergencies and coordinate with vendors
Good communication skills for handling customer inquiries and tenant requests
Attention to detail for inspections, inventory, and documentation
Familiarity with office equipment and basic procurement processes
Physically able to conduct facility walkthroughs and light maintenance checks
Candidates with more experience will be considered as Customer Services Officer

Location:

On-site –Hong Kong, SAR, China

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

JLL

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