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Manager (Member Protection and Services) – Member Protection

Mandatory Provident Fund Schemes Authority • Full Time • Ngau Tau Kok, Hong Kong, HK • 1d ago

The Job

Support and supervise the transformation and integration of major IT systems with the eMPF Platform, and administer the development and implementation of digital initiatives and IT system projects to enhance operational efficiency, ensuring alignment with business needs and operational requirements.
Administer key application systems, oversee system enhancement initiatives, liaise with Information Technology Division on development and enhancements, manage system testing/UAT activities, and ensure regular system housekeeping is conducted.
Manage and oversee the administration and processing of data and related reports from the eMPF Platform, ensuring data integrity and effective processes to support operations.
Analyse and produce statistical, management information and business intelligence reports, and oversee their development and delivery to support divisional and organisational decision‑making.
Plan and deliver system training on new or enhanced system functions to users and promote effective utilisation of digital tools.
Assist in reviewing divisional operations to identify streamlining and improvement opportunities and support the implementation of measures to enhance efficiency and effectiveness.
Support and supervise teams’ operations (including returns processing, issuance and handling of objections to payment notices, and quality assurance programmes), and supervise, coach and develop team members to meet organisational needs.
Perform other duties as assigned by Management.

The Person

A recognized degree, or equivalent.
At least eight years’ relevant experience in trust business, pension/retirement scheme management, compliance, insurance, finance/investment, public administration, accounting or auditing.
Familiarity with MPF internal application systems will be an advantage.
Strong analytical, interpersonal and communication skills, with the ability to deal with people effectively.
Proven leadership and people management skills.
Able to work independently under pressure.
Mature, flexible, open‑minded and a good team player.

Remuneration Package

A competitive remuneration and benefits package including a discretionary performance-linked variable pay, annual leave, medical, dental and life insurance coverage, and MPF will be offered. All new appointments will be made on a two-year fixed-term contract initially prior to consideration for appointment on a non-fixed-term basis.

To Apply

Interested candidates are invited to submit an online application. The closing date of application is 8 November 2026. Applicants not contacted for follow up within 3 months after the closing date for application may assume that their applications unsuccessful. Applications not selected for further processing may be considered for relevant openings in the future but their applications will not be retained for more than a period of two years after the closing date. For enquiries, please email at ••••@mpfa.org.hk.

The information provided will be kept confidential and only be used for those purposes relating to your application. Please visit our website for the details of the MPFA’s Personal Information Collection Statement for Job Applicants at https://www.mpfa.org.hk/en/mpfa/joining-mpfa/job-vacancies/personal-information-collection-statement. MPFA is an equal opportunity employer and welcomes applications from all qualified candidates.

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