Fundraising System Assistant, (Renewable Contract, LICA 3)

United Nations High Commissioner for Refugees (UNHCR) • Contract / Project Based • Jordan, Hong Kong, HK • 1d ago

Database Management/ Donor Care
High Accuracy/ Operational Effectiveness
Technical Supports/ Finance Reports

Office of the United Nations High Commissioner for Refugees (UNHCR) is recruiting a Fundraising System Assistant. The incumbent’s role is ensuring high quality of Donor Database management as well as focusing on providing efficient supports on the operation of Private Sector Partnerships Unit (PSP).

This position is a UNOPS position with a contract which is renewable each calendar year.

Requirements:

Education
Completion of Secondary Education, degree is desirable in IT System management, Information Systems Management, or a related field. Candidates with a degree in other disciplines with a proven relevant professional record will also be accepted.

Work Experience

Essential

Minimum one (1) year of relevant working experience for high school diploma and zero (0) year of experience with a Bachelor’s, degree or equivalent or higher.
Proven experience in donor/membership in database management, fundraising or sales environment working on donor/customer care and data processing, gained in Hong Kong market
Proven experience of managing donor or customer records within a customer relationship database
Knowledge of MS office especially MS Word, MS Excel
Key Competencies
Proficiency in written and spoken Chinese (Cantonese and Putonghua) and English
Attention to details, high accuracy and result oriented
Ability to collaborate with others, with a flexible and positive attitude
Strong communication and interpersonal skills
Able to work independently and under pressure
Statistical and mathematical competencies

Responsibilities:

Under the supervision of the Assistant PSP IG Officer - Donor Care, supports the operation of the existing and the new Donor Database System (the new system) of UNHCR's Private Sector Partnerships Unit;
Assist the supervisor in processing monthly donation (both by autopay and credit card), informing and advising the supervisor in case of inaccuracy and special occurrence;
Assist To be the secondary administrator of the existing and the new Donor Database System and responsible for creating new users and permissions etc.;
Assist in the analysis of donation behaviours of donors and performance of different fundraising programs;
Assist in preparing finance reports and dashboards for manager’s review;
Select donors for different promotion campaigns to fit for PSP operation needs;
Responsible for monthly donation transactions;
Import data manually when required such as data from telemarketing agencies;
Provide technical supports with testing new functioning and operational effectiveness of the new system;
Provide technical supports with data migrations between the existing and the new system;
Undertakes other duties as assigned by her/his supervisor.

Closing date: 27 October 2026

If you wish to be considered for this vacancy, please go to the link below for application (https://unhcr.wd3.myworkdayjobs.com/en-US/External/job/Fundraising-System-Assistant_JR2668755?locations=113ac21cb9f410123442ebb649210000).

The appointment offer will be subject to the proof of medical clearance and satisfactory reference checks.

Only shortlisted candidates will be notified and invited for the interview and written test.

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