Senior IT Manager – IT Operations

Savills Property Management Limited • Full Time • Tai Koo, Hong Kong, HK • 1d ago

Oversee daily IT operations, service delivery, and user support across the org
Manage IT incidents, service requests, vendors, and operational escalations
Support IT project planning, coordination, delivery tracking, and stakeholder

At Savills Hong Kong, IT plays a critical role in keeping our business operations stable, secure, and efficient every day. You’ll be part of a professional IT team responsible for supporting users, maintaining core systems, managing vendors, and ensuring that technology services run smoothly across our offices and managed properties. This role is ideal for an experienced IT professional who is hands-on, service-oriented, and capable of managing daily operations with maturity, discipline, and strong ownership.

We believe in reliable delivery, clear communication, continuous improvement, and practical innovation. The successful candidate will work closely with business users, internal IT colleagues, regional teams, and external service providers to maintain a high standard of IT support, strengthen operational controls, improve day-to-day technology services, and support IT projects that enhance business efficiency across the organisation.

Ready to lead stable, responsive, and business-focused IT operations?

The IT Manager will oversee daily IT operations, user support, infrastructure coordination, system maintenance, vendor management, operational governance, and selected IT projects. The role will ensure that IT services are delivered efficiently, incidents are resolved promptly, risks are managed properly, and continuous service improvements and innovation initiatives are implemented to support business needs.

Job Highlights

Oversee daily IT operations, service delivery, and user support across the organisation
Manage IT incidents, service requests, vendors, and operational escalations
Ensure stable operation of infrastructure, systems, workplace technology, and business applications
Support IT project planning, coordination, delivery tracking, and stakeholder communication
Drive continuous improvement, practical innovation, service quality, compliance, and operational efficiency

Responsibilities

Lead and supervise daily IT operations, ensuring smooth delivery of end-user support, workplace technology services, infrastructure coordination, and business application support
Manage incidents, service requests, problem resolution, and operational escalations to ensure timely response, proper prioritisation, and effective communication with users and stakeholders
Coordinate with internal IT teams, regional support teams, vendors, and service providers to maintain system availability, network stability, hardware support, software deployment, and operational continuity
Support and manage IT projects, including planning, requirement gathering, timeline tracking, resource coordination, user communication, testing support, implementation follow-up, and post-launch review
Identify opportunities to simplify processes, automate routine tasks, improve user experience, and introduce practical technology solutions that support business productivity and operational efficiency
Monitor IT service performance, support queues, recurring issues, and operational risks, and implement practical improvements to enhance efficiency, reliability, and user satisfaction
Support IT asset management, procurement coordination, license tracking, inventory control, lifecycle planning, and related administrative processes
Ensure IT operations and projects comply with internal policies, security requirements, audit standards, change management procedures, and regional or corporate governance expectations
Prepare operational and project reports, service updates, risk summaries, issue logs, progress updates, and management dashboards to provide clear visibility of IT performance and outstanding actions
Coach and guide support staff where applicable, promoting teamwork, accountability, service discipline, innovation mindset, and a customer-focused approach within the IT function

Requirements

University graduate in Computer Science, Information Technology, Information Systems, or related discipline
Typically 5 years or above of relevant IT experience, including solid exposure to IT operations, service delivery, infrastructure support, end-user computing, vendor management, and project coordination
Strong hands-on understanding of Microsoft 365, Windows desktop environment, endpoint support, networking fundamentals, servers, cloud services, and common enterprise applications
Proven experience managing IT incidents, service requests, operational support processes, user escalations, and small to medium-sized IT projects
Good knowledge of IT project management practices, including requirement collection, planning, coordination, testing, change control, documentation, rollout support, and stakeholder communication
Good knowledge of IT governance, cybersecurity awareness, change control, asset management, documentation, and audit-related operational controls
Practical mindset toward innovation, automation, process improvement, and adoption of new technologies to enhance service quality and business efficiency
Strong organisational, analytical, vendor management, and problem-solving skills, with the ability to balance daily operational demands, project delivery, and longer-term improvement initiatives
Excellent communication and stakeholder management skills, with fluency in written and spoken English and Chinese (Cantonese and/or Mandarin)

Candidates with stronger leadership exposure, broader infrastructure experience, proven experience managing regional or multi-site IT operations, or a track record in delivering IT projects and practical innovation initiatives will be considered favourably. The final title and grading will be commensurate with experience and scope of responsibility.

We offer attractive remuneration packages and excellent prospects for the right candidate. Interested parties, please apply online with full resume, present and expected salary to Apply Now.

Please quote IT Operations Manager in the email subject.

Human Resources Director
Savills Property Management Limited
805-13, 8/F, 1111 King’s Road, Taikoo Shing, Hong Kong
http://savills.com.hk

PMC Licence: C-297623
EA Co. Licence: C-002955

Applications will be treated in strict confidence. Personal data collected will be used for recruitment purpose only.
Applicants not hearing from us within 2 months from the date of application submitted may consider their applications unsuccessful.

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