Handover Ambassador (1-year contract, renewable)

SWIRE PROPERTIES LIMITED • Contract / Project Based • Hong Kong, Hong Kong, HK • 3d ago

Conduct defect inspections in accordance with the customised checklist
Support handover operations, including documentation and report preparation
Engage with new owners and provide assistance on all handover-related matters

ABOUT THE TEAM

We are Makers. Makers Required.

We are Makers — people who care deeply about shaping places where life, work and nature can flourish together. Grounded in our heritage and united by a culture of trust and respect, we dare to take on ambitious ideas and turn them into something real — thoughtfully, collaboratively, and with care for the communities we serve. Our people are at the heart of it all: free to be themselves, driven to make a difference, and inspired to create alongside others. Brick by brick, we build vibrant, inclusive spaces that stand the test of time — because real progress comes from people who choose to make it happen.

We are now looking for a talented Handover Ambassador to be part of our dynamic team. Reporting to the Manager, Residential Projects, the incumbent will be appointed for the new development, The Headland Residences (THR). The Handover Ambassador will be responsible for supporting the Residential Sales team in the comprehensive management of takeover and handover processes. The Handover Ambassador will also assist in overseeing and conducting defect inspections, re-inspections and rectification for the development.

RESPONSIBILITIES

1) Takeover Services

Conduct defect inspections in accordance with the customised checklist
Complete the checklist to facilitate further liaison with the contractors, Projects team for the rectification works
Carry out re-inspections upon completion of the defect rectification works
Perform ad-hoc duties when necessary

2) Handover Services

Support the full spectrum of handover operations, including unit handovers as well as preparing documentation and reports.
Engage with new owners and provide assistance on all handover-related matters
Execute administrative duties and provide general support to the team
Prepare and deliver handover kits and associated materials to the residential units
Conduct preliminary inspections and coordinate upkeep activities prior to handover to owners
Handle general inquiries and complaints on handover and defects rectification, and take follow-up action
Perform additional duties as assigned

REQUIREMENTS

Diploma holder or above in Property Management / Real Estates / Hospitality or related disciplines
Holder of valid Construction Industry Safety Training Certificate is an advantage
Minimum 1 year of relevant experience in unit takeover and handover, and defect rectification works. Candidates with experience in leading a team is an advantage.
Experience in property management with familiarity in BMO, DMC, and PMSO is an advantage.
Exhibit a strong customer-centric mindset, be flexible, detail-oriented, responsible, and a collaborative team member
Capable of performing under pressure and resolving complaints professionally
Willing to work on shifts (typically 5-day work per week, 9-hour per shift)
Fluency in spoken and written English and Chinese including Putonghua
Good PC skills on MS Office and communication application
Immediate availability is preferred
Candidates with more experience will be considered as a higher-level position

BEHAVIOURAL COMPETENCIES

Customer Focus
Drives for Results
Collaborates
Communicates Effectively
Demonstrates Self-awareness
Learning Agility
Being Resilient

WHY CHOOSE US

Randstad Hong Kong: Awarded Most Attractive Employer in the Property and Real Estate sector for 2024 and 2025
HRoot Awards (Chinese Mainland): Received the Best Employer Award for three consecutive years in 2023, 2024, and 2025, together with the Best Social Enterprises Award in 2024

Don’t Miss This Opportunity

As an equal opportunity employer, Swire Properties strives to foster a diverse workforce and inclusive workplace, where People can thrive.

If you require special assistance and accommodations during any part of the recruitment process, including the online application and/or the selection process, please reach out to us via email at any time.

If we haven't contacted you six weeks after your submission, then please consider your application unsuccessful this time.

All personal data collected during the application process will be kept for 12 months after its completion, and then destroyed. All information will be used for recruitment and appointment purposes only. The Company will handle all personal data confidentially in accordance with the Hong Kong Special Administrative Region's Personal Data (Privacy) Ordinance.

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