Store Visual Merchandiser

H&M Group • Full Time • Hong Kong, Hong Kong Island, Hong Kong S.A.R. • 2d ago

Company Description

COS offers a wardrobe of ready-to-wear and accessories for a life well dressed. Rooted in luxury design and compelling fashion movements, the collection plays meticulous attention to sustainable craftsmanship, quality and a superior colour palette that transcends time. The creative soul of the brand is visualised through original storytelling, seasonal runway shows and contemporary culture to create an experience beyond the expected. Learn more about COS here.

Job Description

As the Visual Merchandiser, you'll play a pivotal role in curating an excellent customer journey within the store. In this role, you'll have the exciting opportunity to elevate the collection in a way that's both inspiring and commercially savvy, aimed at maximising both indirect and direct customer service while driving sales performance to new heights.

Key Responsibilities:

Offering customers a high level of service through styling advice, product knowledge and store experience
Analysing selling information and taking responsibility for the visual direction of the store
Installing window displays
Creating inspiring outfits and styling mannequins
Merchandising stock on the shop floor as per company directives
Supporting the sales staff with store operations
Setting the visual merchandising standard for the store and training the team
Being a brand ambassador and providing the best experience for our customers

Qualifications

For the role of Visual Merchandiser, we seek individuals who embody the spirit of Teamwork, Entrepreneurship and Constant Improvement, fostering an environment of collaboration and shared achievements. Your optimistic outlook and flexibility in adapting to evolving circumstances and customer preferences are key attributes we value. You take independent initiative, addressing business & customer demands with both efficiency and effectiveness.

What You Need to Succeed:

Knowledge

An understanding of the latest trends, fashion and silhouettes
Experience working with visual-merchandising guidelines, including window display and mannequin styling
Experience taking informed VM actions based on commercial KPIs and sales data
Able to communicate in (insert language)

Motivation

You have a strong interest in fashion, VM strategy and trends
You should be motivated by elevating customer experience in-store through visual outputs and direct customer service
You are open to learning new things and developing professionally and personally

Behavior

You listen to and show interest in all colleagues' ideas and opinions
You support others to grow by giving constructive feedback and sharing product knowledge
You express your own opinions and are willing to accept and contribute to agreed outcomes
You are self-aware, understand that actions have consequences and are respectful and non-judgemental in your interactions
You prioritise efficiently and adapt to sudden changes
You get results through trial and error
You come up with new ideas
You communicate clearly and concisely
You see opportunities to improve everyday processes

Past achievements

You have a proven track record of delivering high standards of VM that is both commercial and inspirational
You have experience managing store VM activations including window and mannequin changes, promotional set-ups and season-start layouts
You have experienced success in collaborating with other managers/colleagues to achieve store goals

Additional Information

We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount, usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.

In addition to this, you will also receive:

Clothing allowance
Double pay
Additional incentive scheme
14 days annual leave
Birthday Leave
Additional holiday for long service
Medical insurance

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