Jobs Search

Senior Manager, HR Ops & Service Delivery, Commercial Bank

Hays • Full Time • Hong Kong, HK • HK$ 55,000 - HK$ 80,000 / month • 1d ago

A Reputable commercial Bank is looking for a Senior Manager of HR Ops & Service Delivery

Your new company

My client, a reputable commercial bank is seeking an experienced and highly capable Senior Manager, HR Operations & Service Delivery to oversee the delivery of end-to-end HR operational services for the organization. This role is responsible for ensuring efficient, accurate, and compliant HR operations across the employee lifecycle, while driving process improvements and enhancing service quality. This position is primarily an individual contributor role, providing hands-on leadership and subject matter expertise across all HR operations functions. Depending on the selected candidate's experience and capabilities, there may be an opportunity to lead and develop a small team.

Your new role

Manage and oversee the full spectrum of HR operations activities, including: Employee onboarding and offboarding, HR records management and data administration, Payroll coordination and related processes, Employee benefits administration, Personnel file management and document control, Employment-related regulatory and compliance requirements, Employee licensing and registration management, Staff movement, contract administration, and employee life cycle events
Ensure all HR operational processes are delivered accurately, efficiently, and in compliance with internal policies, employment regulations, and banking industry requirements.
Act as a key HR operations subject matter expert and trusted partner to HR Business Partners, business stakeholders, employees, and external vendors.
Review, streamline, and enhance HR operational processes, controls, and service delivery standards to improve efficiency and employee experience.
Manage HR data integrity, reporting, and audits to ensure accuracy and compliance.
Support regulatory reviews, internal audits, and compliance exercises related to HR operations and employee licensing requirements.
Participate in HR projects, system implementations, and continuous improvement initiatives.
Provide coaching, guidance, and team leadership where applicable, with the potential to manage a sub-team based on experience and organizational needs.

What you'll need to succeed

Bachelor's degree in Human Resources, Business Administration, or a related discipline.
Minimum 10+ years of progressive HR Operations experience, preferably gained within the banking, financial services, or highly regulated industries.
Strong hands-on experience covering: Onboarding and offboarding, Payroll administration, HR administration and employee record management, Employee licensing and regulatory requirements, HR compliance and operational controls
Sound knowledge of Hong Kong employment ordinances and HR operational best practices.
Proven ability to work independently, manage multiple priorities, and drive operational excellence.
Strong problem-solving, analytical, and process improvement skills.
Excellent stakeholder management and interpersonal skills, with the ability to collaborate effectively across all levels of the organization.
Outstanding communication skills in both written and spoken English and Chinese (Cantonese and Mandarin preferred).
Experience with HR systems and HR process transformation initiatives will be an advantage.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Keith Ho now @ 22307474. Alternatively, you can send Keith your CV to keith.ho@hays.com.hk. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays

Apply This Job

Share This Job

Similar Jobs

Senior Manager – HR Business Partner (Hong Kong)

PwC China • Full Time • Hong Kong, HK • 23h ago

Human Resources / Office Administration HRBP Full Time Management

About the Role Our Human Capital team is seeking an experienced HR Business Partner (Senior Manager level) to support the delivery of HR strategy and day-to-day operations for a designated Line of Service (LoS). This rol...

23h ago

Apply

Senior Manager, HR (generalist)

Rise Associates Asia Limited • Full Time • Hong Kong, HK • 1d ago

Human Resources / Office Administration Full Time Human Resources

Job Overview The Senior Manager, Human Resources will spearhead the organization’s talent agenda and build a scalable HR foundation to fuel corporate growth. Managing end-to-end HR functions—including talent acquisition,...

1d ago

Apply

Human Resources Business Partner

ICBC International • Full Time • Hong Kong, HK • 1d ago

Human Resources / Office Administration Investment Full Time Human Resources

Responsibilities: Responsible for the whole recruitment process and HR services to the assigned department; Formulate sourcing strategies, search for talents through data mining, market mapping, etc. to build candidate p...

1d ago

Apply

Vice President – Human Resources & Administration

Chiaphua Components Group • Full Time • Hong Kong, HK • 1d ago

Human Resources / Office Administration Full Time Management Human Resources

Chiaphua Components Group We are a well-established motor manufacturing and product assembly group headquartered in Hong Kong, with production plants in Southern China and Mexico, and offices in the United States and Kor...

1d ago

Apply

Deputy Head, Human Resources

China Mobile Hong Kong • Full Time • Hong Kong, HK • 1d ago

Human Resources / Office Administration Full Time Human Resources

CHINA MOBILE HONG KONG COMPANY LIMITED ("CMHK") is the wholly-owned subsidiary of China Mobile Limited (HKEx: 941), which ranks 53rd on the Fortune Global 500. Our company is dedicated to delivering an exceptional servic...

1d ago

Apply

Human Resources Manager

ActusRayPartners Limited • Full Time • Hong Kong, HK • 2d ago

Human Resources / Office Administration Full Time Management Human Resources

About ActusRayPartners ActusRayPartners (“ARP”) is a dynamic and high-growth asset management company focused on delivering strong absolute and risk-adjusted performance. Founded in 2019 by former Macquarie Group investm...

2d ago

Apply

Senior Associate, Talent Acquisitions, Human Resources

CLSA • Full Time • Hong Kong, HK • 2d ago

Human Resources / Office Administration Full Time Human Resources

Position Description The Senior Associate, Talent Acquisitions will have the unique opportunity to work closely with the TA Associate Director and partner with the HRBP team for various recruitment projects and day to da...

2d ago

Apply

HR Specialist (Recruitment)

Huawei • Full Time • Hong Kong, HK • 2d ago

Human Resources / Office Administration Administration Full Time Human Resources

Responsibilities: Provide full support for Human Resources - Talent Acquisition Team to complete the whole process of talent search, interview arrangement, background check and onboarding etc.; Work closely with business...

2d ago

Apply

Senior HR Officer/HR Officer, Payroll and Servicing, Human Resources

CLSA • Full Time • Hong Kong, HK • 2d ago

Human Resources / Office Administration Administration Full Time Human Resources

Key Areas of Responsibilities Manage the HRIS system (currently Workday) payroll system, monthly payroll, and ensure accurate and timely payroll processing. Manage rental reimbursement scheme and tax reporting. Manage on...

2d ago

Apply

HR Business Partner (global financial services firm) - up to $HK 50,000 p/m

Elliott Scott - HR search & recruitment • Full Time • Hong Kong, HK • 2d ago

Human Resources / Office Administration HRBP Full Time Human Resources

Key Responsibilities Build strong relationships with business leaders to understand organizational needs and translate them into HR priorities. Support hiring strategy, workforce planning, headcount forecasting, and work...

2d ago

Apply