AVP, Customer Onboarding & Specialist, Business Banking - Hang Seng Bank (HK)

Hang Seng Bank • Full Time • Tsim Sha Tsui, HK • 1w ago

Some Careers Have More Impact Than Others.

If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

Commercial Banking

Hang Seng’s Commercial Banking business provides customized one-stop financial solutions to our corporate customers, from prime small and medium-sized businesses to publicly listed companies.

For customers conducting business locally or around the world, we offer a comprehensive range of services including corporate lending, trade and receivables finance, structured loan, cash management, investment, treasury services, insurance and e-Banking services. As a reliable financial partner, we attend to the specific business needs of our customers and provide efficient tailor-made banking solutions through our relationship managers and dedicated specialists.

We are currently seeking a high caliber professional to join our team as AVP, Customer Onboarding & Specialist, Business Banking

Principal Responsibilities

Manage clients through the full onboarding ecosystem & journey, ensuring complete and accurate documentation, timely processing and driving disciplined follow-ups with ecosystem, customers & target persona ensuring complete and accurate documentation, timely processing, and full compliance with the Bank’s AML/KYC standards and applicable regulatory requirements.,
Serve with understanding of the industry movements, common business model and policy changes involving China Nexus Customers while perform detailed quality reviews of onboarding submissions, identify gaps and risks, and provide clear, well-reasoned recommendations to support consistent decision-making across onboarding cases.
Act as the dedicated, customer-facing point of contact throughout the account-opening journey, engaging clients professionally to confirm requirements, providing proactive status updates, and resolving queries promptly.
Identify opportunities to support customers’ broader banking needs during onboarding and refer clients to appropriate products and services in line with business objectives.
Track case progress against agreed service benchmarks, proactively escalating delays, risks, and documentation shortfalls, and driving actions to maintain momentum and meet turnaround expectations.
Collaborate with internal stakeholders and cross-functional teams to coordinate approvals, align on requirements, and deliver a seamless onboarding experience that strengthens customer satisfaction.
Contribute to a positive onboarding experience by maintaining clear, timely communication and managing issues effectively through to resolution.
Maintain accurate, timely system updates and comprehensive case records (notes, document checklists, and approvals) to ensure auditability and support seamless case continuity.

Qualifications - External

University degree in Business Administration or related disciplines
Demonstrate understanding of the prevailing industry operating models and risk/complexity drivers
Proven years of work experience in providing high standard of customer service preferred
Knowledge in commercial banking and Know Your Customer (KYC) regulatory requirements on corporate customers
Passes in the Hong Kong Securities and Investment (HKSI) Paper 1, 7 and 8
Experience in handling CDD review for corporate customers preferred
Proficiency in both spoken and written English and Chinese
Good communication and interpersonal skills to engage Mandarian speaking customers & external parties
High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage.
Subject to the assessment and selection process, candidate may also be considered as AVP, Customer Onboarding, BBD or AVP, Onboarding & Servicing, BBD

The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to Mandatory Reference Checking Scheme Phase 2 | The Hong Kong Association of Banks .

You’ll achieve more when you join Hang Seng Bank Limited.

www.hangseng.com/careers

https://www.linkedin.com/company/hang-seng-bank/

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Issued by Hang Seng Bank Limited

CMB

Similar Jobs

Interest Rate Trader - Regional Bank

Michael Page • Full Time • Tsim Sha Tsui, HK • 3w ago

Banking / Finance Investment Risk Management Full Time

Proprietary Trading Interest Rate About Our Client Our client is a leading regional bank, supported by a top-tier financial group, providing a comprehensive range of corporate banking, trade finance, cash management, tre...

3w ago

Apply

Interest Rate Trader - Regional Bank

Michael Page • Full Time • Tsim Sha Tsui, Hong Kong, HK • HK$ 900,000 - HK$ 1,100,000 / year • 3w ago

Banking / Finance Investment Risk Management Full Time

3w ago

Apply

AVP, Business Banking Centre - Hang Seng Bank (HK)

Hang Seng Bank • Full Time • Tsim Sha Tsui, HK • 1m ago

Banking / Finance Full Time

Some Careers Have More Impact Than Others. If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top,...

1m ago

Apply

Senior Manager, Human Rights Due Diligence

Banking / Finance • Full Time • Tsim Sha Tsui, HK • 4m ago

Banking / Finance Full Time

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through...

4m ago

Apply

HR & Talent Acquisition Senior Officer

Hays • Full Time • Tsim Sha Tsui, HK • HK$ 250,000 - HK$ 400,000 / year • 1d ago

Human Resources / Office Administration Full Time

About the Role This is a hybrid role combining talent acquisition with broad exposure across the employee life cycle. Approximately 50% of your time will focus on recruitment, while the remaining 50% will support Compens...

1d ago

Apply

Product Development Engineer- Industrial Design

Nexgrill • Full Time • Tsim Sha Tsui, HK • 5d ago

Engineering Full Time

Company Overview : At Global Leisure, we enable our portfolio of brands and our retail partners to create products and experiences that fuel the moments that connect, rejuvenate, and inspire people. Our collective effort...

5d ago

Apply

Assistant Engineer

AtkinsRéalis • Full Time • Tsim Sha Tsui, HK • 1w ago

Engineering Full Time

Overview This role is responsible for supporting the planning, design, coordination, and delivery of civil and structural engineering projects while ensuring projects are completed on time and within budget. Your role Re...

1w ago

Apply

Senior Engineer

AtkinsRéalis • Full Time • Tsim Sha Tsui, HK • 2w ago

Engineering Full Time

Overview The Senior Engineer – Civil Infrastructure is a leadership-focused engineering role responsible for delivering high-quality civil infrastructure designs, conducting technical reviews, and ensuring compliance wit...

2w ago

Apply

Senior Engineer/ Principal Engineer

AtkinsRéalis • Full Time • Tsim Sha Tsui, HK • 3w ago

Engineering Project Management Full Time Building / Construction

Overview Providing technical responsibility for engineering design delivery for Bridge / Highway projects Your role Undertake peer design reviews on projects. Review calculations, drawings, specifications on projects. Pr...

3w ago

Apply