Company Description
We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide. We employ a global workforce of 6,500+ people across 24 jurisdictions and have assets under administration (AUA) exceeding US$857 billion. We work with 13 of the world’s top-15 private equity firms.
Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.
Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding.
We’re driven by our Group purpose, to power people and possibilities.
Purpose
Job Description
Provide high-quality service delivery to the firm’s Private Equity (PE) clients. You will be responsible for managing client relationships and ensuring all deliverables are completed accurately and within agreed timelines, while effectively managing client expectations on a day-to-day basis.
Key responsibilities include reviewing financial statements, disclosures, and ad hoc client deliverables in connection with fund administration services.
You are also expected to contribute to continuous process improvement initiatives, enhancing efficiency and effectiveness within the department.
Act as a subject matter expert in PE fund structures, with strong knowledge of accounting and administration processes.
What You'll Do
Core Responsibilities:
- You'll manage a portfolio of clients, ensuring smooth day-to-day servicing and the accurate, timely delivery of client reports and information.
- You'll develop and maintain expert knowledge of assigned clients, including Limited Partnership Agreements (LPA), Service Level Agreements (SLA), fee agreements, and other technical requirements.
- You'll minimize operational and compliance risk by ensuring all procedures, controls, and checklists are consistently followed across the team.
- You'll liaise effectively with auditors, banks, and other external stakeholders to support client servicing and resolve operational matters.
- You'll maintain high standards of accuracy, client service, and regulatory compliance while building strong client and stakeholder relationships.
Tasks / Duties
Client Delivery
- Deliver timely quality service to the client to ensure all requests for designated clients are met, ensuring any client/investor queries are responded to within 24 hours
- Complete a review on designated client work (includes NAV, Financial Statements and other Ad Hoc Tasks) and assist on reviews for other teams as required when the need arise
- Ensure that KPIs are developed, implemented and reported quarterly in accordance with agreed SLA’s
- Prepare reporting timetable for all client work and manage reporting process to ensure all deliverables adequately resourced and completed on time
- Maintain regular contact with client through regular calls and emails detailing upcoming deliverables and progress thereof.
- Assist with new business take on where required.
Management of Workflow
- Work with Back Office on client deliverables to ensure adequate resources are allocated and fully utilised
- Ensure Back Office are preparing all work to a standard suitable for client review
- Provide constructive feedback to Back Office on a timely basis and ensure Back Office receive appropriate development support
- Plan workloads and utilise support team / additional resources where necessary to ensure deadlines are achieved
- Ensure reconciled cash balances are maintained for clients at all times.
IQ-EQ Fee Management
- Ensure our electronic time sheets are completed daily, and accurately for all hours worked and recording ad hoc work completed for billing purposes
Systems
- Understand and use best practice on Investran (accounting platform)
- Understand and make best use of the functionality in our software when producing accounts
- Ensure client database is up to date and accurate in accounting platform (contact changes completed within 24 hours of receipt) and Outlook databases for client related changes
- Maintain client folder within firm to ensure proper filing and documentation of supporting documents for the purpose of Audit season.
Risk
- Ensure relevant procedures and checklists are adhered to by staff to minimise risk of errors
- Report any breaches, complaints or errors to Compliance officer promptly
- Ensure all error reports are completed for review by the Senior Accountant on the day an error is identified
Other
- Undertake any additional reasonable requests as deemed by the firm
What We Offer
- Comprehensive remuneration: Motivating financial packages based upon market rates for your role and are proportionate to your qualifications, level of experiences and skills profile
- Wellbeing: Additional social benefits such as Medical and Dental insurance coverage on your Day 1 with 2 dependents covered and group life and accident insurance
- Annual leave: All our employees are entitled to 25 days paid leave
- Hybrid working arrangement: We recognize the value of working flexibly and are keen to ensure all employees enjoy an excellent work-life blend. As such, we are open to conversations with employees related to setting up flexible working arrangements
- Support and development: We will ensure you have the right training, tools and development plan to grow and improve your skills every day
Qualifications
About you
Essential
Qualifications and Experience Required for this Role
- You hold a Bachelor's degree in Accounting, are a CPA or equivalent professional qualification holder, and have 4-5 years of relevant experience.
- You have demonstrated experience managing service operations, client relationships, and the timely delivery of high-quality client deliverables.
- You possess strong expertise in preparing and reviewing financial statements, including detailed supporting notes and disclosures.
- You have excellent organizational, prioritization, and interpersonal skills, with the confidence to communicate effectively with senior management and stakeholders.
- You are proficient in Microsoft Office, particularly Excel, and bring a proactive, can-do attitude with the ability to work under pressure, meet tight deadlines, and lead by example.
Desired
- Knowledge of private equity industry is essential
- Advanced Excel skills
- Experience working in Financial Services office environment
Additional Information
Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.
There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.
Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 6,500+ employees - from 94 nationalities, across 24 countries - to each achieve their potential. Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.
We’re committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success lead to our sustainability and success. We’re emotionally invested in our clients right from the beginning.
