- Stable end-user support role with broad IT exposure
- Mix of Deskside and Application Support responsibilities
About Our Client
Our client is within the technology and telecoms industry in Hong Kong.
Job Description
- Provide onsite and remote technical support for end-users across hardware, software, and mobile devices
- Troubleshoot and resolve issues related to PCs, laptops, printers, peripherals, and handheld devices
- Deliver application support following established SOPs and support procedures
- Assist users with system access, configurations, performance issues, and business application enquiries
- Coordinate with infrastructure teams, application owners, vendors, and business stakeholders to resolve incidents
- Support employee onboarding, IT setup, and user account management activities
- Maintain accurate IT asset inventory and lifecycle records
- Perform preventive maintenance and contribute to operational documentation and knowledge sharing
- Assist with system monitoring, software updates, backups, and routine IT administration tasks
- Ensure compliance with IT security standards, policies, and operational best practices
- Manage support tickets and ensure timely resolution of end-user requests
- Lead and coordinate daily support activities and incoming work assignments when required
The Successful Applicant
- Diploma or Degree holder in Information Technology, Computer Science, or a related discipline
- 3-5 years or above of hands-on IT support experience
- Strong experience in both Deskside Support and Application Support environments
- Proven troubleshooting skills for PCs, laptops, peripheral devices, and end-user computing equipment
- Good understanding of Microsoft 365, Office applications, and common business systems
- Experience supporting users based on SOPs, knowledge bases, and documented processes
- Familiarity with ticketing platforms such as ServiceNow, Jira, Remedy, or equivalent tools
- Knowledge of ITIL concepts and IT service management practices is preferred
- Strong stakeholder management and vendor coordination experience
- Demonstrated leadership experience supervising a small support team or coordinating support workloads
- Customer-focused mindset with excellent problem-solving and communication skills
- Fluent in Cantonese and English; Mandarin is an advantage
- Able to work independently while collaborating effectively with cross-functional teams
What's on Offer
- Competitive salary and benefits package.
- Exposure to both application and infrastructure support functions
- Collaborative team environment with leadership opportunities
If you're ready to contribute your IT expertise in the technology and telecoms industry, apply for this role in Hong Kong today.