Jobs Search

Senior Customer Service Executive

STARTEAM GLOBAL • Full Time • Kowloon, Kowloon, Hong Kong S.A.R. • 1w ago

Job Responsibilities

Support Sales team to maintain Customer Master Data and Specific Information in ERP if required.
Support Sales team to track and update item life cycle from NPI to business awarded if required.
Responsible for full range of order management operations and activities, incl. handle all necessary documents andmaintainall relevant data in ERP inan accurateandtimelymanner.
Responsible and follow-up all demand signals orders & agreement (Consignment, Delivery Schedule, KANBAN, Outline Frame Contract).
Take physical inventory of consignment stock if required.
Initiate special transport and follow-up packing list handling in cooperation with logistics.
Ensure customer requirements are answered and delivered on-time through internal coordination with global offices and back up by intercompany tools.
Support all activities related to claim handling relevant for order management.
Manage own factory issues proactively with related teams. For partner supplier cooperate together with Supply Chain Management to push for solution and improvement.
Support Engineering Questions (EQ) handling in-time.
Cooperate pro-actively with related departments and launch early warning to customers and escalation messages to related parties.
Monitoring order booking performance for assigned customers and closely work with customer to get an update forecast & share to suppliers if required.
Analyse and compare the forecast & actual order booking of assigned customers to identify large deviation from the agreement and share to Sales Team for follow up action.
Support and participate sales activities such as meetings, conduct customer visits if required.
Track order management related KPIs and report to supervisor to drive continuous improvement.
Monitor supplier performances in terms of order processing and highlight deviations to related department.
Analyse stock value in ERP, identify critical items such as slow movers and expiring shelf life .
Monitor and follow-up on order status to ensure on-time, correct and in-full shipment.
Monitor factory fill-rates and manage agreed capacities pro-actively according to set strategy.
Follow up payment status with customer on regular base,work with customer/Sales to settle overdue payment (if any).

Job Requirements

Competencies & Skills:

Able to work effectively under time pressure and deadline driven within a fast-paced, dynamic and customer-oriented environment.
Superior in organization and priority setting, accurate with attention to detail and the ability to multi-task.
Superior analytical and problem-solving skills to assess and manage complex situations.
Ability to work independently and in a team.
Negotiation skills and the ability to persuade and influence business partners and peers in critical situations to obtain consensus.
Superior communication and interpersonal skills.
Able to work independently with a pro-active, self-motivated,diligentand responsible manner.
Ability to effectively work with people at all levels in a multi-disciplinary and multicultural environment.
Excellent command in spoken and written English and local language.
Proficiency in all MS Office applications, ERP system experience.

Education & Work Experience:

Professional education in business management or related field.
Minimum 3 years of work experience in PCB related business environment.

Why us?

About us

With over 35 years of expertise, STARTEAM GLOBAL is an established PCB manufacturer serving the automotive, industrial, telecommunications, energy, consumer, and medical sectors worldwide.

Our production sites in China, Italy, and Thailand, along with offices in Germany, China, Hong Kong SAR, Italy, and the UK, give us a global footprint to deliver fast, customer-focused solutions — from prototypes to mass production.

We build reliable connections — not only in our products but also within our teams and partnerships. As members of the United Nations Global Compact and EcoVadis-rated for sustainability, we are committed to responsible manufacturing and ethical business practices.

As a proud equal opportunity employer, we celebrate diversity and believe the strongest teams are built on honesty, determination, responsibility, and teamwork.

Join STARTEAM GLOBAL and build a career where your expertise drives innovation, your values shape culture, and your growth is supported every step of the way.

Similar Jobs

Senior Customer Service Manager (Card and Loans Section) - Hang Seng Bank (HK)

HSBC • Full Time • Kowloon City, Hong Kong Island, Hong Kong S.A.R. • 4d ago

Executive / Personal Assistant / Customer Service Full Time Management Customer Service

Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top,...

4d ago

Apply

Agent - Air Export Customer Service

Expeditors • Full Time • Hong Kong, Kowloon, Hong Kong S.A.R. • 3w ago

Executive / Personal Assistant / Customer Service Full Time

Company Description “We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder As a Fortune 500 company, Expeditors employs more than 19,000 trained professionals in a worldwi...

3w ago

Apply

Customer Service Representative - Hong Kong

Certified Collectibles Group • Full Time • Kowloon City, Kowloon, Hong Kong S.A.R. • 3w ago

Executive / Personal Assistant / Customer Service Full Time

Customer Service Representative Hong Kong, Full-Time, Monday through Friday CCG is currently looking for a Customer Service Representative to join our team in our Hong Kong Office. ABOUT US Certified Collectibles Group (...

3w ago

Apply

Senior Accounts Assistant

A.S. Watson Retail (HK) Limited • Full Time • Hung Hom, Kowloon, Hong Kong S.A.R. • 4d ago

Accounting / Audit Finance Accounts Full Time

Why This Role Matters Join our International Buying – Accounting & Control team and play a key role in keeping our financial operations accurate, efficient, and compliant. Your work ensures smooth payment processes,...

4d ago

Apply

Senior Digital Marketing Specialist - Regional

A.S. Watson Retail (HK) Limited • Full Time • Hung Hom, Kowloon, Hong Kong S.A.R. • 4d ago

Public Relations / Marketing / Media Marketing Digital Innovation Full Time

Why This Role Matters This role is key to accelerating digital growth across our O+O (Offline + Online) business by driving Own Platform funnel expansion and unlocking new performance opportunities through data, partners...

4d ago

Apply

Marketing Associate

JT International S.A. • Full Time • Kowloon City, Kowloon, Hong Kong S.A.R. • 4d ago

Public Relations / Marketing / Media Marketing Full Time

At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI. To make a diffe...

4d ago

Apply

Brand Marketing Manager - Regional

A.S. Watson Retail (HK) Limited • Full Time • Hung Hom, Kowloon, Hong Kong S.A.R. • 5d ago

Public Relations / Marketing / Media Marketing Content Creation Full Time

Why This Role Matters As the regional Brand Marketing Manager for Watsons Own Brand, you will play a key role in growing brand awareness, strengthening customer engagement, and driving a consistent brand experience acros...

5d ago

Apply

Accounting Supervisor

HSBC • Full Time • Kowloon City, Hong Kong Island, Hong Kong S.A.R. • 1w ago

Accounting / Audit Finance Accounting Full Time

GCB 7 We are seeking an experienced high calibre professional to join our team as a Accounting Supervisor . In this role you will: To prepare or review annual clients’ accounts, regular schedules or ad-hoc reports accord...

1w ago

Apply

Manager, Product Proposition and Marketing - Hang Seng Insurance - Hang Seng Bank (HK)

HSBC • Full Time • Kowloon City, Hong Kong Island, Hong Kong S.A.R. • 1w ago

Insurance Marketing Full Time Management

1w ago

Apply

Part Time Clerk, Marketing

UNIQLO • Part Time • Tsim Sha Tsui, Kowloon, Hong Kong S.A.R. • 1w ago

Human Resources / Office Administration Marketing Part Time Customer Service

Job Responsibilities: Work closely with internal departments and vendors to plan and coordinate the production of in store POSM materials, based on monthly product calendar and weekly new items launch Communication with...

1w ago

Apply