Asst. Customer Service Officer

Avery Dennison • Full Time • Tseung Kwan O, New Territories, Hong Kong S.A.R. • 2w ago

Company Description

Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible™ products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste and mitigate loss, advance sustainability, circularity and transparency and better connect brands and consumers. We design and develop labeling and functional materials, radio-frequency identification (RFID) inlays and tags, software applications that connect the physical and digital and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in nearly 60 countries. Our reported sales in 2025 were $8.9 billion. Learn more at www.averydennison.com.

AVERY DENNISON IS PROUD TO BE CERTIFIED GREAT PLACE TO WORK IN AUSTRALIA, BANGLADESH, CHINA, INDIA, INDONESIA, MALAYSIA, SINGAPORE, THAILAND AND VIETNAM, AND RECOGNIZED AS ONE OF THE BEST COMPANIES TO WORK FOR IN ASIA IN GREATER CHINA AND VIETNAM.

Job Description

ABOUT YOUR ROLE

As an Assistant Customer Service Officer, you will focus on providing excellent service by managing customer inquiries and processing orders accurately. You will collaborate closely with internal teams to ensure customer satisfaction and support efficient business operations.

YOUR RESPONSIBILITIES WILL INCLUDE

Manage and respond to customer inquiries via email, phone, and other channels in a timely and professional manner.
Handle order processing and system updates within the required time frame.
Coordinate with production, warehouse, and logistics teams to ensure on-time delivery.
Assist to monitor the inventory level and prepare sales related reports (e.g. daily sales report).
To assist, back up and provide support to other team members.
Samples arrangement.

Qualifications

WHAT WE WILL BE LOOKING FOR IN YOU

High school diploma or equivalent, preferably with some experience in customer service or a related field (facing customer is must).
Strong verbal and written communication skills.
Proficiency in MS Office (Word, Excel) and basic computer skills.
Ability to multitask, prioritize work, and work under pressure.
Strong attention to detail and a customer-oriented mindset.
Good team player with a positive attitude.

Additional Information

AVERY DENNISON IS AN EQUAL EMPLOYMENT OPPORTUNITY PROVIDER. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status.

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