Front Desk Officer

WM HOTEL • Full Time • Sai Kung, Hong Kong, HK • HK$ 18,000 - HK$ 20,000 / month • 1d ago

Fresh Graduate are welcome
International Hotel Brand
Sai Kung

Front Desk Officer who sets their own high standards across everything from cleanliness to productivity. You’ll assist our ‘one team’ approach to make sure front desk and concierge teams deal effectively and efficiently with all guest complaints, queries and suggestions.

A little taste of your day-to-day

Every day is different at IHG, but you’ll mostly be:

Responsible for front desk and concierge duties
Always know what events and activities are on the day’s schedule
Handle all arrival and departure records, bookings, registration, up-selling opportunities and telling them about ways to improve their stay
Handle payment and billing
Acknowledge IHG Rewards Club members and returning guests
Answer guest enquiry, assist managing guest luggage
Collate and share our nearest by insights to meet guest requests i.e. sporting events, concerts, places of interest and restaurants
Provide guest service in courteous and professional manner
Assist in handling incoming phone calls and queries for visitors and guests
Assist department heads for maintain smooth operations and handle ad hoc projects

What we need from you

Diploma holder or above in Hospitality Management or related disciplines
Minimum of 1 year experience in Hotel industry
Knowledge in Opera System is a must
Excellent communication, problem solving, reasoning and motivational skills
Good team player with pleasant character and good communication skills
Good command of both spoken English, Cantonese and Mandarin
Fresh graduated with Front Office internship experience will also be considered

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

We offer attractive remuneration package and excellent career opportunities to the right candidate, please apply and submit your resume with expected salary to Human Resources Department by the following methods.
我們會為合適的僱員提供優良的待遇及發展機會，請將您的個人履歷連同薪金要求經以下途徑遞交至人力資源部：

Email電郵: [via CTgoodjobs]
WhatsApp: 5694 3756Apply Now
Hotel Address: 28 Wai Man Road, Sai Kung, New Territories, Hong Kong.
酒店地址: 香港西貢惠民路二十八號

Only short-listed candidates will be contacted for interview. All information of unsuccessful applicants will be destroyed after completion of recruitment process.
應徵者會被篩選進行面試，而不被錄用者所提交的資料，於招聘期過後將會銷毀。

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