- Handle enquiries and complaints from shoppers and customers
- Assist with mall events and handle car park monthly rental issues
- Provide quality service to mall membership program and handle gifts redemption
招聘日
2026 年7月8日 (星期三)
地點：勞工處觀塘就業中心 (觀塘鯉魚門道12號東九龍政府合署5字樓多用途室)
時間：下午2時至下午4時30分
Responsibilities
- Handle enquiries and complaints from shoppers and customers in helpful and professional manner. Provide quality service to mall membership program and handle gifts redemption.
- Assist with mall events and handle car park monthly rental issues.
- Manage and supervise direct subordinates, providing guidance and coaching to ensure efficient and professional service delivery.
- Arrange staff roasters and coordinate shift schedules. Perform administrative and ad-hoc duties as assigned.
Requirements
- Bachelor’s Degree or above, preferably in Property Management, Tourism and Hospitality or related disciplines.
- At least 5 years of experience in customer service, hospitality, property management or sales industry with a minimum of 2 years of supervisory experience.
- Good command of spoken Cantonese, English and Putonghua.
- Proficient in MS applications (Word, Excel) and Chinese Word Processing.
- Pleasant, proactive and customer-oriented with good manners. Passionate about retail and hospitality industry.
- Shift duty is required.
- Less experience will be considered as Assistant Customer Care Officer.
We offer 5-day week and competitive remuneration package that commensurate with experience and qualifications. Interested parties are invited to send full resume stating contact telephone number, date available, present and expected salary to the recruitment email address.
(Personal data provided will be used strictly in accordance with the Company’s personal data policy which is available upon request.)
