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Team Leader, Street Fundraisers

Heep Hong Society • Full Time • Hong Kong, Hong Kong, HK • 3w ago

Responsibilities:

1. Team Leadership & Performance Management

Directly supervise, train, and mentor 4–6 street fundraisers, fostering a results-driven and motivated team culture
Conduct daily briefings/debriefings to align team goals, address challenges, and reinforce best practices
Implement performance KPIs (e.g., sign-ups/fundraiser, donor retention rates) and provide constructive feedback
Design and manage efficient shift schedules and field rotations to optimize recruitment results

2. Field Operations & Compliance

Lead by example in the field, providing real-time coaching to fundraisers on donor engagement techniques
Ensure strict adherence to fundraising scripts, ethical guidelines, and data protection policies
Oversee inventory and distribution of fundraising materials (e.g., tablets, ID cards, brochures)
Resolve on-site issues promptly (donor complaints, team conflicts, logistical hurdles)

3. Reporting, Strategy and Data Management

Generate daily/weekly/monthly performance reports for management, highlighting trends and improvement areas
Conduct market research (social media, donor trends) to refine fundraising strategies
Collaborate with the back office team to streamline donor onboarding and database management
Analyze data to identify opportunities for donor retention/upselling (e.g., upgrading donation tiers)

4. Donor Engagement & Public Relations

Develop and execute donor recruitment/retention initiatives (e.g., donor visits, loyalty programs, thank-you events)
Draft compelling fundraising collateral (e.g., newsletters, proposals, social media appeals)
Represent the Society at public events, building trust and brand awareness
Step in as a lead fundraiser for high-value donor prospects when required

Requirements:

Tertiary qualification in business administration, sales marketing, public relations or related discipline
Minimum 6 years’ experience in street fundraising, F2F sales or team supervision (NGO experience is a plus)
Proven track record of meeting / exceeding donor acquisition targets
Experience in training and managing a field team
Ability to motivate and manage a diverse team
Fluent in Chinese and English, persuasive public speaker
Quick thinker for on-ground challenges
Proficient in CRM / DMS tools, Excel and reporting tools
Resilient in outdoor environments and changing campaign demands

We provide equal employment opportunities to all employees and applicants. For interested parties, please click “Apply Now".
(Personal data collected will be used for recruitment purpose only)

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