Business Strategy Manager (Omni Channel Management)

Bank of China (Hong Kong) Limited • Full Time • Hong Kong, Hong Kong, HK • 3d ago

Job No.: 499864
Employment Type: Full time
Departments: Personal Banking and Wealth Management Department
Job Functions: Business Development, Strategic Planning, FinTech

Responsibilities:

Align with the bank’s business and channel strategy, develop and continuously refine the bank’s short-, medium- and long-term omni-channel strategy across digital, physical and emerging channels, ensure seamless integration of customer experience & operations across all touchpoints and identify strategic priorities based on evolving customer behavior, technology trend and competitive landscape
Keep abreast on latest market developments, including market trends, regulatory shifts, competitive moves and technology advancement, by conducting in-depth market research, competitor benchmarking and trend analysis
Synthesize & analyze internal customer data, operational metrics and channel performance to inform omni-channel strategy
Translate internal channel performance data and business insights into actionable strategic initiatives with business cases, financial models and impact analysis
Provide executive-level insights and recommendations supported by data and scenario planning
Lead periodic strategic reviews and recalibrate initiatives based on latest channel performances and environmental changes
Define KPIs, milestones and governance frameworks for omni-channel strategic programs and partner with key stakeholders to ensure disciplined execution and measurable outcomes
Supervise and manage team members to deliver desired outcomes as a team for managerial role

Requirements:

Degree or above with major in Business Administration, Finance, Economics, Statistics, or related disciplines
More than 5 years of relevant experience in banking industry, at least 1 years' experience at managerial role is preferable
Deep understanding of omnichannel ecosystems including digital & physical platforms, customer journey mapping and omni-channel operation model
Possess a high level of understanding of market knowledge and trends with strategic agility and ability to anticipate market shifts
Strong commercial acumen and data-driven decision-making capability
Experience in strategic planning, data analytic, channel management, market research, customer journey design and /or digital transformation is preferable
High level of ownership, accountability and resilience
Good command of Chinese and English writing and proficient in both spoken English and Chinese (Cantonese and Mandarin)
Familiar with basic computer applications and proficient in data analysis tools e.g. MS Word, Excel, PowerPoint, MS Access
Candidates with less experience will be considered as Deputy Business Strategy Manager

If you are applying for in-scope position(s) under the Mandatory Reference Checking Scheme (i.e., A role carrying out regulated activities licensed by the IA, SFC & MPFA), you are required to undergo the Mandatory Reference Checking. Our responsible recruiter will inform you the details of the MRC process and the requirements in due course. For details, please click here.

We offer competitive remuneration package and comprehensive fringe benefits including medical and life insurance, and different types of allowances to the right candidate. Interested parties, please submit your application online. For details, please visit our website http://www.bochk.com

To apply: https://careers.pageuppeople.com/798/cw/en/job/499864/business-strategy-manager-omni-channel-management=11232

Data collected would be used for recruitment purposes only. It might also be disclosed to our subsidiaries or Associated Companies to process the information for appointment. Applicants who do not hear from us within 8 weeks may consider their application unsuccessful and their data will be destroyed within 12 months of receipt.

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