Prestige Private Wealth Centre Team Head II - Hang Seng Bank (HK)

Hang Seng Bank • Full Time • Central And Western District, Hong Kong, HK • 1d ago

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

Retail Distribution – Branch Network RBW

Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With around 250 branches and automated banking centres, including around 50 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population in Hong Kong while offering an extensive range of products to our valued customers.

We are currently seeking a high caliber professional to join our branch network as Prestige Private Wealth Centre Team Head II, reporting to Branch Manager.

Principal responsibilities

Lead the Prestige Private RMs and manage the centre to achieve assigned KPIs through formulating and implementing localized sales and marketing strategies and monitoring their effectiveness
Organize various promotional activities for acquiring new business
Monitor and review sales process to improve sales efficiency and enhance customer experience
Organize product briefing, experience sharing and role play sessions to enhance team members’ product/ investment knowledge and selling skills
Support Prestige Private RMs in providing investment consultancy services to enhance professionalism of our service for high-net-worth, mainlander and offshore customers
Develop mechanisms to monitor sales quality
Set clear performance targets and objectives and monitoring their progress regularly
Enhance the competencies and professionalism of the sales team to improve sales performance via sales coaching
Provide initiatives to streamline sales procedures, enhance customer experience and system enhancement proactively
Manage operational risk, including its identification, assessment, mitigation and controls, loss identification and reporting by observing the relevant policies and guidelines issued by the Bank and the Group

Requirements

University degree in Business Administration or other relevant qualifications such as CFA, CFP or CFMP
Passes in the Insurance Intermediaries Qualifying Examinations/Hong Kong Securities Institute Licensing Examinations
Proven sales experience in managing the portfolio of high net worth, mainlander and offshore customers with people management experience preferable
High level of customer centricity mindset with dedication to deliver exceptional quality services for customers and manage complex interactions effectively
Able to inspire others to achieve their goals/ambitions in a variety of situations
Fluency in spoken and written Chinese and English Proficiency in spoken and written English and Chinese; high proficiency in Mandarin is a MUST
Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage.
Primary location shown in a job posting does not refer to work location, the branch placement is subject to the final decision by RSS Management

The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to Hong Kong Monetary Authority - Mandatory Reference Checking Scheme.

You’ll achieve more when you join Hang Seng Bank Limited.

www.hangseng.com/careers

https://www.linkedin.com/company/hang-seng-bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Issued by Hang Seng Bank Limited

Similar Jobs

Sales Manager - Wine (On & Off Trade, HK & Asia)

Michael Page • Full Time • Central And Western District, Hong Kong, HK • 17h ago

Executive / Personal Assistant / Customer Service Full Time

International Fine Wine Company Fast Growing Business Client Details Our client, a highly respected international wine company, is seeking a dynamic and results-driven Sales Manager to expand its presence across Asia. Th...

17h ago

Apply

Senior Property Officer (Commercial - Tsuen Wan/ Central)

Sources Fame Management Limited • Full Time • Central And Western District, Hong Kong, HK • 1d ago

Executive / Personal Assistant / Customer Service Full Time

HKDSE or above, in Property Management or related disciplines Working experience in commercial building is preferable Attractive Benefits Package Space to make a transformative impact, career and life. At Chinachem, we c...

1d ago

Apply

Customer Service Ambassador (Central)

Sources Fame Management Limited • Full Time • Central And Western District, Hong Kong, HK • 1d ago

Executive / Personal Assistant / Customer Service Full Time

Handle and follow up customer requests, enquiries and complaints HKCEE/ HKDSE or above Fresh graduates are welcome Space to make a transformative impact, career and life. At Chinachem, we create space for every kind of b...

1d ago

Apply

Team Assistant - Leading US Investment Bank

Michael Page • Full Time • Central And Western District, Hong Kong, HK • 3d ago

Executive / Personal Assistant / Customer Service Administration Full Time Customer Service

This is an exciting opportunity for a team assistant to support one of the highest growing department in the financial services industry. The role requires organizational skills and attention to detail to ensure Bankers...

3d ago

Apply

Assistant Manager - CMB Wing Lung Bank

Executive / Personal Assistant / Customer Service • Full Time • Central and Western District, Hong Kong, HK • 1w ago

Executive / Personal Assistant / Customer Service Full Time

Job Description: 1. Take the lead in shaping and executing strategic initiatives and operational plans for our retail business line. You will play a key role in developing and refining the operating budget for the retail...

1w ago

Apply

Business Development Officer - CMB Wing Lung Bank

Executive / Personal Assistant / Customer Service • Full Time • Central and Western District, Hong Kong, HK • 1w ago

Executive / Personal Assistant / Customer Service Full Time

Responsibilities Deliver quality services to customers Strengthen relationship with customers to identify customers' needs and recommend appropriate financial services to meet their need so as to achieve business target...

1w ago

Apply

Segment Manager - CMB Wing Lung Bank

Executive / Personal Assistant / Customer Service • Full Time • Central and Western District, Hong Kong, HK • 1w ago

Executive / Personal Assistant / Customer Service Full Time

Responsibilities Develop and implement effective strategies for customer segmentation in alignment with management's direction. Oversee project management from planning through execution, ensuring that all initiatives ar...

1w ago

Apply

Reservations Agent (5-Day Work)

Executive / Personal Assistant / Customer Service • Full Time • Central And Western District, Hong Kong, HK • 1w ago

Executive / Personal Assistant / Customer Service Full Time

Job Purpose To support the seamless running of the Reservations department by providing the highest standards of customer care always. Objectives & Goals To ensure all guests receive a positive and professional impre...

1w ago

Apply

CEO Assistant (HK$45K - $55K) (Ref. No.: 27739)

Executive / Personal Assistant / Customer Service • Full Time • Central And Western District, Hong Kong, HK • HK$ 45,000 - HK$ 55,000 / month • 1w ago

Executive / Personal Assistant / Customer Service Full Time

Native Mandarin Sounds knowledge in banking / financial industry Dynamic, driven and highly responsible Our client, a Chinese Bank, is looking for high-caliber person to fill the position. Responsibilities:- Support Seni...

1w ago

Apply

Assistant Vice President / Manager - Treasury Marketing Sales

Executive / Personal Assistant / Customer Service • Full Time • Central And Western District, Hong Kong, HK • 1w ago

Executive / Personal Assistant / Customer Service Full Time

Job Responsibilities: Build and maintain strong relationships with customers and responsible for sales of full range of Treasury products. Focus on FX options, Interest rate, derivatives and structured products. Responsi...

1w ago

Apply