Deputy/Assistant Teleservices Manager – (Contact Centre, General Banking Services)

Bank of China (Hong Kong) Limited • Full Time • Hong Kong, Hong Kong, HK • 5d ago

Job No.: 495979
Employment Type: Full time
Departments: Personal Banking and Wealth Management Department
Job Functions: Bank Operations, Customer Service

Responsibilities:

Handle Wealth Management / SME / personal banking customers' enquiries and requests related to banking products and services from different channels, including telephone, email, video-call, online text and fax
Deliver quality services to customers through inbound and outbound calls, and grasp opportunities to cross-sell appropriately
Provide relevant and suitable products and services to meet customers’financial needs in order to achieve business targets
Serve as the day-to-day customers contact for any relevant issues on investment, insurance, other banking products and provide after-sale services to diverse customer types
Address customer feedback / complaints professionally
Assist the superiors in implementing the implementation in accordance with the unit development guidelines and policies

Requirements:

Degree or above is preferred
With qualifications in IIQE and HKSI is an added advantage
At least 2 years of relevant working experience in banking / financial institution, customer services experience a definite advantage
Independent, self-motivated, customer-centric and able to work under pressure
Excellent interpersonal and communications skills with good command of English and Chinese in both verbal and written including Putonghua
Proficient in PC applications, such as MS Office and Chinese inputs
May required on-shift duty as needed
Applicants with less experiences will be considered as Teleservices Executive
Applicants with more experiences will be considered as Teleservices Manager

We offer competitive remuneration package and comprehensive fringe benefits including medical and life insurance, and different types of allowances to the right candidate. Interested parties, please submit your application online. For details, please visit our website http://www.bochk.com

To apply: https://careers.pageuppeople.com/798/cw/en/job/495979/deputyassistant-teleservices-manager-contact-centre-general-banking-services=11232

Data collected would be used for recruitment purposes only. It might also be disclosed to our subsidiaries or Associated Companies to process the information for appointment. Applicants who do not hear from us within 8 weeks may consider their application unsuccessful and their data will be destroyed within 12 months of receipt.

Similar Jobs

Marketing Executive (知名一站式解決方案包裝產品製造商/ 全球市場/ Upto $25K)

Haystar Consultant Limited • Full Time • Sheung Wan, Hong Kong, HK • 21h ago

Executive / Personal Assistant / Customer Service Full Time

Fast-track promotion & attractive year-end bonuses A Top Leading trading and manufacturing A work-life balance job in a warm atmosphere Quick Promotion Path & Great Year-End Bonuses! A leading company in trading...

21h ago

Apply

Trading Marketing & Sales Coordinator (日資上市公司/ 5 days/ 14月糧)

Haystar Consultant Limited • Full Time • Sheung Wan, Hong Kong, HK • 21h ago

Executive / Personal Assistant / Customer Service Full Time

Mon - Fri: 09:00 - 05:30 pm (Work-life balance) Excellent Career Development Opportunities No business trip is essential A global leading food wholesaler with a strong presence in Hong Kong, specialising in the import an...

21h ago

Apply

【全職】ANTEPRIMA (東涌分店) Client Sales Representative 顧客銷售代表【永久保證佣金+新人獎金$3,000】

Executive / Personal Assistant / Customer Service • Full Time • Hong Kong, Hong Kong, HK • HK$ 16,000 - HK$ 18,000 / month • 21h ago

Executive / Personal Assistant / Customer Service Full Time

每月保證佣金及優厚銷售佣金另有新人獎金、酌情性花紅、加班津貼、員工購物優惠及員工醫療等福利良好晉升機會 + 友善團隊 JOIN OUR TEAM! <優厚銷售佣金 + 每月保證佣金 + 新人獎金> 主要職責：負責銷售工作、推廣品牌和提供專...

21h ago

Apply

【全職】ANTEPRIMA (海港城分店) Client Sales Representative 顧客銷售代表【永久保證佣金+新人獎金$3,000】

Executive / Personal Assistant / Customer Service • Full Time • Hong Kong, Hong Kong, HK • HK$ 16,000 - HK$ 18,000 / month • 21h ago

Executive / Personal Assistant / Customer Service Full Time

21h ago

Apply

【全職】THE LITTLE SHOP (利園分店) Client Sales Representative 顧客銷售代表【永久保證佣金+新人獎金$3,000】

Executive / Personal Assistant / Customer Service • Full Time • Hong Kong, Hong Kong, HK • 21h ago

Executive / Personal Assistant / Customer Service Full Time

21h ago

Apply

【全職】ATSURO TAYAMA (銅鑼灣Sogo分店) Client Sales Representative 顧客銷售代表【永久保證佣金+新人獎金$3,000】

Executive / Personal Assistant / Customer Service • Full Time • Hong Kong, Hong Kong, HK • HK$ 16,000 - HK$ 18,000 / month • 21h ago

Executive / Personal Assistant / Customer Service Full Time

21h ago

Apply

【全職】ATSURO TAYAMA (啟德Sogo分店) Client Sales Representative 顧客銷售代表【永久保證佣金+新人獎金$3,000】

Executive / Personal Assistant / Customer Service • Full Time • Hong Kong, Hong Kong, HK • HK$ 16,000 - HK$ 18,000 / month • 21h ago

Executive / Personal Assistant / Customer Service Full Time

21h ago

Apply

【全職】ATSURO TAYAMA (海港城分店) Shop Supervisor 店舖主管【永久保證佣金+新人獎金$3,000】

Executive / Personal Assistant / Customer Service • Full Time • Hong Kong, Hong Kong, HK • HK$ 16,000 - HK$ 18,000 / month • 21h ago

Executive / Personal Assistant / Customer Service Full Time

21h ago

Apply

Wealth Management Internship/ Trainee 財富管理見習生 (Welcome Fresh Graduates & IANG Visa holders)

AIA - CL Passion • Full Time • Tsim Sha Tsui, Hong Kong, HK • 21h ago

Executive / Personal Assistant / Customer Service Full Time

Internship Flexible Working hours, WFH available Competitive Salary Job Highlights ✧ Welcome Fresh Graduates & IANG ✧ Excellent career path to management level ✧ Attractive salary package Job Description Formulate...

21h ago

Apply

【全職】ANTEPRIMA (利園分店) Client Sales Representative 顧客銷售代表【永久保證佣金+新人獎金$3,000】

Executive / Personal Assistant / Customer Service • Full Time • Hong Kong, Hong Kong, HK • HK$ 16,000 - HK$ 18,000 / month • 21h ago

Executive / Personal Assistant / Customer Service Full Time

21h ago

Apply