- Strategy, Governance & Leadership
- Infrastructure & Digital Workplace Operations
- Service Management & Continuous Improvement
ABOUT THE TEAM
A career at Swire Properties is more than just work, it’s a calling.
We’re searching for exceptional individuals who want to live and breathe “Creative Transformation” – our distinct mindset and long-term approach that inspires everything we do and how we do it. It inspires us to constantly explore new perspectives and seek out original thinking that goes beyond the conventional. Our mission, ultimately, is to constantly add value to communities and create truly amazing and sustainable places where people can thrive. Additionally, we are deeply committed to prioritising health and safety in all our operations, ensuring a healthy, safe and supporting environment for our People, partners and the communities we serve.
Work on career-defining projects that are changing the industry across Hong Kong, the Chinese Mainland, Miami, and Southeast Asia.
The Senior Manager, IT Operations provides strategic and operational leadership over IT infrastructure, digital workplace, security operations, and IT service management to deliver secure, resilient, and scalable technology services. The role drives modernisation, continuous improvement, and effective vendor governance to support business objectives and regional growth.
Join us as a Maker - turning bold ideas into action and building sustainable communities together. What kind of Maker are you?
RESPONSIBILITIES
Strategy, Governance & Leadership
- Drive and govern IT strategy and operations by defining and executing the IT Infrastructure, Digital Workplace, and Operations roadmap, leading a hub-and-spoke operating model with strong central governance, standardisation, and effective regional execution.
- Partner with the business as a trusted senior technology leader, translating business and digital transformation needs into secure, reliable, and cost‑effective IT services aligned to regional requirements.
Infrastructure & Digital Workplace Operations
- Operate enterprise infrastructure and Digital Workplace services across on‑prem, cloud, and hybrid platforms, ensuring availability, scalability, and cost efficiency.
- Maintain operational excellence through proactive monitoring, performance optimisation, and capacity planning to minimise downtime and meet future demand.
Service Management & Continuous Improvement
- Lead and manage IT Service Desk and desk‑side support operations, ensuring consistent service quality across all locations.
- Define, measure, and continuously improve SLAs, SLOs, KPIs, and operational metrics using data‑driven insights.
- Drive a culture of continuous improvement by leveraging data‑driven insights, automation, and AI‑enabled capabilities (e.g. AIOps, intelligent service management) to enhance operational efficiency, service quality, resilience, and user experience.
Security Operations & TVM
- Oversee IT Security Operations in collaboration with Information Security teams, ensuring effective operational controls, monitoring, and response capabilities.
- Establish and operate Threat and Vulnerability Management (TVM) processes, including vulnerability scanning, risk prioritisation, remediation tracking, and reporting across infrastructure, endpoints, and platforms.
- Coordinate remediation activities with infrastructure, digital workplace, and regional IT teams to ensure timely risk reduction and operational stability.
Resilience, Risk & Compliance
- Develop, test, and maintain backup, disaster recovery, and business continuity plans, ensuring operational resilience and recovery readiness.
- Embed information security, privacy, and risk management requirements into all IT infrastructure and digital workplace environments.
- Ensure compliance with internal policies, regulatory requirements, and operational control standards; proactively manage and mitigate operational and technology risks.
REQUIREMENTS
Education & Experience
- Bachelor’s degree in IT or related field; Master’s degree preferred.
- 10+ years’ IT experience, including 5+ years in senior leadership, managing regional or multi‑site operations.
IT Operations & Service Management
- Infrastructure, Digital Workplace & Cloud
- Solid experience in managing enterprise IT infrastructure environments, including on‑premise, cloud, and hybrid platforms (e.g. Azure, AWS).
- Good working knowledge of networks, servers, storage, virtualisation, endpoint management, and collaboration platforms.
- Strong understanding of availability, performance, capacity, and lifecycle management in distributed environments.
Security Operations & TVM
- Experience supporting IT security operations, working closely with Information Security teams to ensure effective operational controls.
- Exposure to Threat and Vulnerability Management (TVM) practices, including vulnerability identification, remediation coordination, and risk tracking across infrastructure and endpoints.
- General understanding of identity and access management, patch management, and operational security controls.
Financial, Vendor & Governance
- Demonstrated ability to manage IT operations budgets, control costs, and oversee vendor and outsourcing arrangements.
- Experience in establishing and enforcing IT operational policies, standards, and procedures.
Leadership & Stakeholder Management
- Strong people leader experienced in managing distributed teams within a hub‑and‑spoke model.
- Clear, business‑focused communicator, with multi‑site industry experience a plus.
- Language
- Fluent in English and Chinese (Cantonese) - spoken and written in Putonghua is preferred.
BEHAVIOURAL COMPETENCIES
- Decision Quality
- Cultivates Innovation
- Business Acumen
- Drives for Results
- Ensures Accountability
- Optimises Work Process
- Collaborates
- Communicates Effectively
- Situational Adaptability
WHY CHOOSE US
- Randstad Hong Kong: Awarded Most Attractive Employer in the Property and Real Estate sector for 2024 and 2025
- HRoot Awards (Chinese Mainland): Received the Best Employer Award for 2023 and 2024, along with the Best Social Enterprises Award in 2024
Don’t Miss This Opportunity
As an equal opportunity employer, Swire Properties strives to foster a diverse workforce and inclusive workplace, where People can thrive.
If you require special assistance and accommodations during any part of the recruitment process, including the online application and/or the selection process, please reach out to us via email at any time.
If we haven't contacted you six weeks after your submission, then please consider your application unsuccessful this time.
All personal data collected during the application process will be kept for 12 months after its completion, and then destroyed. All information will be used for recruitment and appointment purposes only. The Company will handle all personal data confidentially in accordance with the Hong Kong Special Administrative Region's Personal Data (Privacy) Ordinance.
