Assistant AP House Manager

Accounting / Audit • Full Time • Hong Kong, HK • 5h ago

Company Description

The present and future of Audemars Piguet are built on the invaluable contributions of all our talents. Inspired by the wealth of our past, we are excited about the endless possibilities that our future holds. Together, we are resolutely forward-thinking and strive for excellence in all areas of our business.

If this journey inspires you, come chart your own path within our family and let’s continue creating the extraordinary. Together, let's write the next chapter of your career!

Job Description

Scope of Work

To assist the AP House Director and assume his/her responsibilities in case of absence. This includes actively participating in the management and daily operations of the AP House, including sales, customer service, communication, marketing and merchandising, administration. It includes as well channeling constructive feedback to the management to optimize operations and reach results.

Client Leader – Business Development

Assist the AP House Director in ensuring a customer-driven culture in the AP House by leading with the customers in mind, monitoring and improving the customer experience to create loyalty to our brand and generate growth.
Through customer knowledge and relationships and in collaboration with the AP House Director, identify and generate growth opportunities (sales & after sales) and search continually for ways to add value and position the AP House for future success. Assist the AP House Director in implementing the efforts to acquire new clients, not only by converting the walk-in clients delivering something new and unexpected each time that they visit, but also by implementing the tactic of client acquisition outside the AP House.
Build clientele and maintain relationships.
Collaborate with the AP House Director in identifying local marketing and activities to draw new clients. Attend functions in the absence of the AP House Director to entertain clients.
Assist the AP House Director in ensuring that the database is used by all team members and that it is maintained and enriched in view of future CRM activities (invitation to events, direct mailing etc.). Document the AP Experience for existing and future VIP clients of both AP House sales and after sales.
Provide support to the AP House Director in connecting the AP House with the right network of key hotels, clubs, tour guides and operators to build further high quality traffic to the AP House.
Be the voice of the customer inside AP as the driving force of growth for retail objectives and deliverables.

People Leader

Support the AP House Director in recruiting, developing, engaging and retaining the right sales and customer service staff to ensure the AP House has the talent best suited for today’s and tomorrow’s success.
Be a role model, exhibiting uncompromising integrity and commitment to AP’s values and behaviours. Be a team player and promote collaboration.
Assist the AP House Director in implementing employee development solutions on our customers, company and products.
Support the AP House Director by offering support and encouragement and by ensuring goals execution and results’ delivery. This means communicating short term objectives to the team (daily, weekly, monthly) in the absence of the AP House Director and organizing action plans with the sales and customer service staff.
Ensure own continuous development. Continuously develop knowledge on fashion and luxury markets including competition and possess complete knowledge of company history, product, vendors, positioning vs. competition, company procedure and market awareness.
Communicate effectively both verbally and in writing, cascade information to supervisor and AP House staff.

Operational Leader

Assist the AP House Director in creating and sustaining the environment which provides superior and best value to the customer. Be responsible for a perfect upkeeping of the AP House at all times:
Dynamic and positive atmosphere in the AP House
Clean AP House in every corner is a must
Know visual display and merchandising guidelines; ensure staff is trained
Current digital material and music to be displayed during opening hours on supporting hardware
All current marketing materials (catalogues, books, leaflets) must be stocked and properly used by the whole team
Staff attire must be impeccable at all times
Showcases and serving trays must be in mint condition at all times
Stock must be impeccable at all times (no fingerprints)
Any renovation/touch up need must be reported to the local office immediately
Support the Director in AP House operations such as:
Optimum stock levels at all times
Security procedures strictly followed as well as real time stock management
Proper application and use of our policies, processes and systems to manage operations, administration, reporting and forecasting.
Understand the repair flow process and assist staff with customer service issues including in-store visits or potential difficult repair clients
Provide floor sales coverage (be an active salesperson while on duty whether working shift alone or with other sales staff present).
Maintain positive relationships with company’s personnel, ensure regular bi-directional liaison with Management, share best practices with other entities and AP Houses.
Participate to projects, as assigned by management.

Others

Maintain optimal communication with the Customer Service Centre

Qualifications

Experience: Minimum 10 years of experience in luxury retail, with 3 years of managerial experience. Proven ability to deliver sales and people management in a luxury environment. Strong understanding of boutique operations and client experience standards.
Communication & Interpersonal Skills: Excellent communication, interpersonal, coaching and supervisory skills
Language Proficiency: Fluent in Cantonese, English and Mandarin

Additional Information

Audemars Piguet offers a competitive and comprehensive compensation and benefits package.

Audemars Piguet is an equal opportunity and affirmative action employer. Audemars Piguet hires without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

Similar Jobs

Marketing Lead, East Asia

Accounting / Audit • Full Time • Hong Kong, HK • 7h ago

Accounting / Audit Full Time

About Nothing Founded in London in 2020, Nothing combines the best of British design, entrepreneurship and brand building with the best of global engineering and supply-chain production. The best of the East and the best...

7h ago

Apply

Fund Management Associate / Analyst

Accounting / Audit • Full Time • Hong Kong, HK • 8h ago

Accounting / Audit Full Time

A leading real estate asset manager is looking to add a Fund Management Analyst / Associate in Hong Kong. Key Responsibilities: Portfolio & Fund Analytics Deliver accurate and timely financial forecasts and performan...

8h ago

Apply

Accounts Payable

Accounting / Audit • Full Time • Hong Kong, HK • 8h ago

Accounting / Audit Full Time

About The Role We are hiring for a reputable professional services firm for a senior officer to join their accounts payables team. The role will involve responsibility for firm, staff and client trust payments and requir...

8h ago

Apply

Sales Manager (Wine, Private Account/ Distributors)

Accounting / Audit • Full Time • Hong Kong, Hong Kong, HK • HK$ 408,000 - HK$ 456,000 / year • 10h ago

Accounting / Audit Full Time

International Wine Company Hong Kong / Southeast Asia About Our Client A prestigious and internationally recognised wine group is seeking an experienced and motivated Wine Distributor Sales/ Private Sales Manager to stre...

10h ago

Apply

Office relocation/ rennovation support - Financial Services

Accounting / Audit • Full Time • Central and Western District, Hong Kong, HK • HK$ 348,000 - HK$ 432,000 / year • 10h ago

Accounting / Audit Full Time

Competitive package with great benefits Relevant experience in office rennovation About Our Client This opportunity is with a large organization within the financial services sector. The company is well-established and o...

10h ago

Apply

Asset Management AGM

Accounting / Audit • Full Time • Hong Kong, Hong Kong, HK • HK$ 1,800,000 - HK$ 2,200,000 / year • 10h ago

Accounting / Audit Full Time

Well known listed company Responsible for commercial & Student accommodation peojects About Our Client The company is a large organisation within the property industry, focusing on delivering high-quality property ma...

10h ago

Apply

Accountant, Assistant Manager

Accounting / Audit • Full Time • Hong Kong, HK • 12h ago

Accounting / Audit Full Time

About BIT: BIT (formerly Matrixport) is a global digital asset financial services and infrastructure group. Headquartered in Singapore and founded in 2019, BIT bridges traditional finance and digital assets through gover...

12h ago

Apply

Assistant Vice President / Vice President – Expenditure Management and Central Procurement Team

Accounting / Audit • Full Time • Hong Kong, HK • 15h ago

Accounting / Audit Full Time

Responsibilities Prepare the annual procurement budget, perform budget control, and identify opportunities for cost saving Maintain and optimize procurement procedures, ensure purchasing activities comply with internal p...

15h ago

Apply

Business Analyst - AI

Accounting / Audit • Full Time • Hong Kong, Hong Kong, HK • 17h ago

Accounting / Audit Full Time

Exposure to AI projects New headcount About Our Client This opportunity is with a large organisation in the financial services industry, known for its innovative approach and focus on leveraging technology for operationa...

17h ago

Apply

Senior Data Analyst (AI and Machine Learning), max 50k

Accounting / Audit • Full Time • Kowloon, Hong Kong, HK • HK$ 480,000 - HK$ 600,000 / year • 17h ago

Accounting / Audit Full Time

Leading bank with sizeable Bank CRM project Hands on AI Experience; Python, R, SQL, BigQuery About Our Client This is a well-established financial services organization with a strong presence in the market. As a large or...

17h ago

Apply