About QNB
Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialized financial publications.
Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine. QNB Group has an active community support program and sponsors various social, educational and sporting events.
Job Purpose Summary:
The incumbent will be primarily responsible for providing exceptional support to corporate and institutional clients throughout their lifecycle, mainly including client on-boarding, KYC (“Know Your Customer”) & CDD (“Client Due Diligence”), account maintenance, and facilitating relevant transaction booking and relationship management services. The job holder will be acting as the subject matter expert on the first line of defense by effective Know Your Customer, in compliance with all internal and external regulatory policies, procedure and standards related to account opening/maintenance, KYC, AML. They will assist relationship managers in obtaining and verifying all required documentation for Corporate and Institutional customers, conducting necessary analysis, timely and duly completing data entry and name screening in the related bank systems, and documenting applicable due diligence. They will be responsible for monitoring and updating client account information as needed, ensuring timely completion of period review of KYC according to internal KYC policies, and assisting relationship managers and product sales to process deposit, loan, trade finance transactions as well as preparing regular compliance, finance and business reporting, and other tasks assigned by Head of Corporate & Institutional Banking.
Essential Duties & Responsibilities by Dimensions:
Shareholder & Financial:
- Proactively assist all activities of the Unit in line with overall objectives of the local Branch and QNB Group.
- Proactively support Head of Corporate & Institutional Banking and Relationship Managers in the achievement of Key Performance Indicators (KPIs).
- Promote cost consciousness and efficiency and enhance productivity, to minimize cost, avoid waste, and optimize benefits for the bank.
Customer (Internal & External):
- Work closely with relationship managers and product sales to provide best-class service and support to our Corporate, FI and Treasury Clients.
- Build and maintain strong and effective relationship with related departments and units, including but not limited to Operation, Compliance, Finance, Risk, Internal Audit, to achieve the Group’s goals/ objectives.
- Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required.
- To assist customers in all their queries on Bank’s accounts, products and seek solution to their requests.
- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
- Support the monitoring of market intelligence gathering, enabling collection & analysis of client / prospects activities and providing insight to RM teams on business opportunities.
Internal (Processes, Products, Regulatory):
- Ensure the completeness of documentation in the opening, review and maintenance of Corporate, Treasury and Financial institutions account relationships, review documentation on all new accounts to ensure proper procedures were followed and red flags were properly followed up and approved.
- Ensure all KYC, due diligence, AML and other regulatory requirements are met for new accounts.
- Maintain the safe custody of all documents by filing documents in accordance with the set policies, procedures and regulatory requirements.
- Engage, in liaison with Relationship Managers, with customers and their representatives in obtaining, verifying and completing the documentary requirements necessary to open and maintain accounts with the Branch.
- Analysis of KYC and due diligence data in support of Relationship Manager review of customer information, including but not limited to corporate documents, ownership and management information (related party information), source of funds, FATCA, CRS, authorized signers.
- Timely update of customer files consequent upon periodic risk rated review, monitor and update client account information as needed, including changes in the contact details, ownership structure and other relevant data.
- Timely submission of documents to central archives, as and when deemed necessary.
- Coordinate with the Operations Department for the timely closing, archival and, ultimately, disposal of customer files upon the closing of customer accounts.
- Maintain a register for all customer files and develop a list of files for destruction.
- Being responsible for inputting required client information into the bank’s core systems, ensuring accuracy and completeness of data entry.
- Facilitate deposit transaction booking, call back, signature verification if needed, ensuring accurate processing and timely completion.
- Assist relationship managers with loan drawdown by collecting necessary documentation from clients and coordinating with relevant internal teams to process.
- Support trade finance activities to ensure smooth transaction booking.
- Closely work with other departments to seamlessly streamline internal process and procedure to improve operational efficiency and provide high-quality service to customers.
- Assist preparing and submitting reports if required.
Learning & Knowledge:
- Possess knowledge of developments in branch operations processes, controls, rules/ regulations and best practices, as applicable.
- Undertake to learn the full remit of KYC retirements in the country and undertake to remain current of current and future requirements as they are announced.
Legal, Regulatory, and Risk Framework Responsibilities:
- Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).
- Understand and effectively perform your role under the Three Lines of Defense principle to identify measure, monitor, manage and report risks.
- Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.
- Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.
Other:
- Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.
- Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need-to-know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators.
- Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position.
- All other ad hoc duties/activities related to QNB that management might request from time to time.
Education & Experience Requirements:
- University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),
- At least 8 years of relevant experience preferably within an international bank.
- Excellent oral and written communication skills (including report writing) in English, Mandarin Chinese and Cantonese.
Required Special Skills:
- Excellent oral and written communication skills (including report writing) in English and Mandarin Chinese/ Cantonese
- Good interpersonal and presentation skills.
- Understanding of the relevant laws, regulations, and practices.
- Ability to make decisions and follow through with initiatives.
- Personal integrity and self-management.
- Planning, organizing, and analytical ability.
- Results oriented.
- Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management.
- Good organizing skills
- Strong customer service orientation and dedication
- High Integrity and professionalism
- Self-motivated and hardworking
- Ability to solve problems and adopt a hands-on role to meet financial targets.
Communications & Working Relationships:
- Divisional/departmental personnel (RMs/Senior RMs, and Head of Corporate & Institutional Banking) and all other related divisional/departmental personnel across the Group.
- Requires regular interface, coordination, liaison and synergy with officers and staff of the Global Corporate and Institutional Banking Division, Operation, Compliance, Finance, IT and other relevant stakeholders.
- Liaises with clients of CIB
