(Assistant) Distribution Digital Support Officer

Others (General Work, Labour etc.) • Full Time • Wong Chuk Hang, Hong Kong, HK • 4w ago

About AXA Hong Kong and Macau

AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 52 markets and serving 92 million customers worldwide. Our purpose is to act for human progress by protecting what matters.

As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance. We are the largest General Insurance provider and a major Health and Employee Benefits provider. Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve. At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers' needs and leveraging and investing in technology and digital transformation.

We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community. We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research. Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations. We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles - as an investor, an insurer and an exemplary company.

AXA is an equal opportunity employer. We are committed to promoting Inclusion and Diversity (I&D) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential.

Our people strategies are designed to enhance employee well-being and professional growth, ultimately empowering them to excel within the company.

Click here to learn more about our Benefits (https://www.axa.com.hk/en/benefits), Culture (https://www.axa.com.hk/en/culture-and-values), & Career Development (https://www.axa.com.hk/en/career-development).

Responsibilities:

Platform Support & Enquiry Handling: Act as the first point of contact for distribution enquiries regarding digital platforms; troubleshoot issues and provide guidance on digital platforms.
Engagement & Promotion: Execute initiatives to uplift platform adoption rates among stakeholders and partners.
Content Creation: Assist in designing presentation and promotional materials (training guides, flyers, or short videos) to market new digital features.
Presentation & Training: Conduct briefings or demonstrations to small and large groups to promote digital literacy and platform benefits.
Administrative Support: Maintain engagement reports and prepare presentation decks

Qualifications:

University graduate or equivalent
1-3 years of experience in customer service or marketing with Finance/Insurance/Digital Banking sector or Marketing Agency/Consultants
Experience working with insurance agents are highly preferred
Detail-minded, well-organized with strong communication and interpersonal skills
Good project management experience with the ability to collaborate across stakeholders
Proactive, digital-savvy and eager to learn as well as share ideas
A team player who is flexible, innovative, and ready to go the extra mile for team success
Excellent written and verbal communications skills in both English Cantonese Mandarin
Familiarity with tools such as GenAI tools and Canva is a plus.
Candidate with less experience will be considered as Assistant Officer

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